GDC AMS SAP Success Factor JD

Delaware Consulting; Kuala Lumpur; On-site; MYR 300,000 - 400,000; Full time

Job summary

A global IT consulting firm in Kuala Lumpur is seeking an experienced SAP Consultant to provide application support and manage incidents for SAP SuccessFactors. The ideal candidate must have a bachelor’s degree in IT or HR, possess valid SAP certification, and demonstrate excellent communication skills. Responsibilities include stakeholder collaboration, documentation preparation, and user training. This role offers opportunities to work closely with clients in a dynamic environment.

Qualifications

• Valid SAP SuccessFactors certification in one of the modules is a must.
• Proven experience as an SAP SuccessFactors Consultant or in a similar role.

Responsibilities

• Triaging SuccessFactor incidents using ticketing tool and managing SLA and KPI.
• Keep up-to-date with SAP SuccessFactors updates and certifications.
• Collaborate with stakeholders to align the system with organizational goals.
• Prepare and maintain project documentation and user guides.
• Participate in system testing and troubleshoot issues.
• Conduct training sessions for users and provide ongoing support.
• Configure and implement SAP SuccessFactors modules as needed.
• Understand and analyze client's HR processes.

Skills

Strong understanding of HR processes

Excellent communication skills

Interpersonal skills

Ability to manage multiple deadlines

Education

Bachelor's degree in Information Technology, Human Resources, or related field

Tools

SAP SuccessFactors

Job description

Microsoft, cloud & Infrastructure, some experience, consultant

Malaysia

We are a renowned global corporation dedicated to delivering advanced business, IT solutions and services, assisting organizations in their business and digital transformations. Our primary goal is to equip companies with the necessary tools to accomplish their mission‑critical objectives and future‑proof their operations.

We are SAP Platinum partner. Presently, our team consists of over 5000+ skilled professionals spread across 19 countries spanning Europe, Asia, United Kingdom, South America and North America.

Responsibilities

• Application Support Management: Triaging SuccessFactor incident, service request and change request using ticketing tool and managing SLA and KPI set by the customers.
• Stay Updated: Keep up-to-date with the latest updates, stay certified and enhancements in SAP SuccessFactors.
• Stakeholder Interaction: Collaborate with stakeholders to ensure the system aligns with organizational goals.
• Documentation: Prepare and maintain project and CR documentation, including functional specifications, system configurations, and user guides.
• System Testing and Troubleshooting: Participate in system testing, identify issues, and troubleshoot to ensure smooth operation.
• User Training and Support: Conduct training sessions for users when needed and provide ongoing support to ensure effective use of the system.
• Configuration and Implementation: Configure and implement/support SAP SuccessFactors modules (EC, PGM, LMS, RC, ONB, SP etc) to meet client needs.
• Analyse Business Requirements: Understand and analyse the client's HR processes and system requirements.

Qualifications

• Educational Background: Bachelor's degree in Information Technology, Human Resources, or a related field.
• Skills: Strong understanding of HR processes, excellent communication and interpersonal skills, and the ability to manage multiple customers and deadlines effectively
• Certification: Valid SAP SuccessFactors certification in one of the modules is a must
• Experience: Proven experience as an SAP SuccessFactors Consultant or in a similar role.

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