Game Ambassador - English - Penang

Teleperformance; George Town; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer experience firm is seeking a Customer Support Representative in George Town, Malaysia. You will respond to customer queries, assist users, and monitor feedback. Ideal candidates will have experience in chat support and a passion for online games. The position requires strong communication skills and flexibility in scheduling. Join a dynamic team to enhance customer satisfaction.

Qualifications

• Minimum of 6 months experience in chat support environment.
• 1-2 years of experience with customer support or online community development preferred.
• Flexible to work varied shifts.

Responsibilities

• Respond to customer queries in a timely and accurate way, via email or chat.
• Identify customer needs and help customers use specific features.
• Analyse and report product malfunctions.
• Monitor customer complaints on social media.
• Assist in training junior Customer Support Representatives.

Skills

Interpersonal skills

Basic component isolation and troubleshooting skills

Strong verbal and written communication skills

Strong organizational skills

Ability to multi-task

Passion for online games

Job description

Overview

Teleperformance is the global leader in outstanding customer experience. We are the worldwide leader in Omnichannel customer experience. We’ve been providing superior customer care services for leading companies throughout the world since 1978, with expertise in many markets and verticals. We work with people and for people to bring passion and excellence to our businesses like our own business. That is what we do. We transform passion into excellence. With a large global footprint, we bring together best practices and experience from several countries worldwide combined with continuous innovation, the best mix of agents, efficient processes, intelligent analytics and strategic locations. This means rapid team assignment and a variety of solutions to provide a seamless and enriched customer experience wherever you need us. We are moved by passion. It defines us. It motivates us. It moves us forward and it is part of everything we do.

Qualifications

• Interpersonal skills
• Basic component isolation and troubleshooting skills
• Demonstrate strong verbal and written communication skills
• Strong organizational skills and the ability to multi-task
• Flexible to work varied shifts
• Minimum of 6 months experience in chat support environment
• Successful candidate must have passion for online games
• Minimum of 1-2-year experience with customer support or online community development, preferred
• Meet and maintain monthly metrics
• Must be willing to work in TPMY GEORGETOWN (Penang)

Responsibilities

Your responsibilities include:

• Responding to customer queries in a timely and accurate way, via email or chat
• Identifying customer needs and help customers use specific features
• Analysing and reporting product malfunctions (for example, by testing different scenarios or impersonating users)
• Updating our internal databases with information about technical issues and useful discussions with customers
• Monitoring customer complaints on social media and reach out to provide assistance
• Sharing feature requests and effective workarounds with team members
• Informing customers about new features and functionalities
• Following up with customers to ensure their technical issues are resolved
• Gathering customer feedback and share with our Product, Sales and Marketing teams
• Assisting in training junior Customer Support Representatives