Frontline Banking & Customer Experience Specialist

Hong Leong Bank Berhad; West Coast Division; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Malaysia is looking for a motivated individual to join the branch team as a Customer Service Executive. The role involves engaging with walk-in customers, processing transactions, and identifying financial needs for potential cross-selling opportunities. Candidates should have experience in customer interaction and handling transactions. A degree in Banking, Finance, or Business Studies is preferred. Join us and contribute to enhancing customer service and supporting the Bank's digital transformation efforts.

Qualifications

• Proven experience in customer interaction, cash handling, transaction processing, and/or sales.
• All levels of Certifications/Degree - Banking, Finance, Business Studies or related field is preferred but other Degree backgrounds are encouraged to apply too.

Responsibilities

• Provide superior, efficient, and professional customer service to all walk-in customers to achieve expected Customer Satisfaction scores.
• Proactively recommend and cross-sell the Bank’s products and services.
• Accurately accept and process various banking transactions in a timely manner.
• Assist in carrying out Branch Risk Control Self-Assessment through sample checking.

Skills

Customer interaction

Cash handling

Transaction processing

Sales

Education

Degree in Banking, Finance, Business Studies or related field

Job description

A leading financial institution in Malaysia is looking for a motivated individual to join the branch team as a Customer Service Executive. The role involves engaging with walk-in customers, processing transactions, and identifying financial needs for potential cross-selling opportunities. Candidates should have experience in customer interaction and handling transactions. A degree in Banking, Finance, or Business Studies is preferred. Join us and contribute to enhancing customer service and supporting the Bank's digital transformation efforts.