Front Office Supervisor (173227)

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 30,000 - 40,000; Full time

Job summary

A luxury hotel group seeks a Front Office Supervisor in Ipoh, Malaysia. The ideal candidate has a higher diploma in Hospitality Management, at least 3 years of hotel experience, and strong leadership, interpersonal, and organizational skills. Fluency in English, Cantonese, and Putonghua is required. This role focuses on guest interaction and team training to ensure a high level of guest satisfaction.

Qualifications

• Minimum 3 years of relevant experience in Hotels with similar capacity.
• Strong leadership, interpersonal and organizational skills.
• Outgoing and independent individual.

Responsibilities

• Ensure all interactions with guests are handled professionally.
• Perform check-ins and check-outs, as well as cashiering functions efficiently.
• Build relationships with guests to maximize satisfaction.
• Prepare and conduct skills training for new team members.

Skills

Leadership skills

Interpersonal skills

Organizational skills

Customer-oriented

Fluency in spoken English

Fluency in Cantonese

Fluency in Putonghua

Education

Higher Diploma in Hospitality Management

Job description

Overview

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

Responsibilities

We are looking for a Front Office Supervisor based at Kerry Hotel Hong Kong!

• Ensure all interactions with guests are handled professionally
• Perform check-ins and check-outs, as well as cashiering functions efficiently
• Build relationship with guests to delight and gain loyalty, maximizing guests' satisfaction
• Prepare and conduct skills training for new team members

Qualifications

We are looking for someone who has:

• Higher Diploma or above in Hospitality Management or other related disciplines
• Minimum 3years of relevant experience in Hotels with similar capacity
• Strong leadership, interpersonal and organizational skills
• Customer-oriented, outgoing and independent individual
• Excellent command of spoken English, Cantonese and Putonghua

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.