FRONT OFFICE SUPERVISOR

Mimpi Perhentian Resort; Kuala Besut; On-site; MYR 30,000 - 45,000; Full time

Job summary

A seaside resort is seeking a Front Office Manager to lead the front office team, ensuring excellent customer service and high satisfaction levels from guests. The ideal candidate will have 2-3 years of relevant experience, strong leadership, and communication skills, along with the ability to manage budgets and solve problems. Responsibilities include training staff, producing reports, and maximizing profitability through up-selling. Join a vibrant team and contribute to a memorable guest experience.

Qualifications

• 2 - 3 years of relevant work experience required for this role.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Strong organizational, budget management and problem solving.

Responsibilities

• Manage, supervise and lead the front office team for excellent customer service.
• Ensure high satisfaction from guests regarding product quality and service.
• Up-sell room and business opportunities to maximize profitability.
• Conduct training and motivation for Front Office associates.
• Produce statistical reports and analysis on time.
• Provide excellent service to all guests.

Skills

Leadership

Interpersonal skills

Communication skills

Customer service

Problem solving

Organizational skills

Job description

Responsibilities

• Manage, supervise and lead the team in front office to attain excellent customer service and maximizing profitability for the rooms division.
• Ensure a high satisfaction index from all guests with regards to the product quality and service standard.
• Up-sell room and all other business opportunities within the resort to maximize profitability for the resort, including various recreational activities.
• Conduct regular training, guidance and continuous motivation program for all Front Office associates.
• Produce and submit required statistical reports and analysis within the time frame.
• Provide excellent and warmth service to all guests with a genuine smile.

Qualifications

• 2 - 3 years of relevant work experience required for this role.
• Excellent leadership, interpersonal and communication skills.
• Committed to delivering high levels of customer service.
• Ability to work under pressure.
• Flexibility to respond to a range of different work situations.
• Strong organizational, budget management and problem solving.