Front Office Officer

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain in Ipoh, Malaysia is seeking a Front Office Officer to manage guest room operations. Responsibilities include ensuring guest interactions are professional, managing check-ins and check-outs efficiently, and building strong relationships with guests. Candidates should have a Higher Diploma in Hospitality Management and at least 1 year of experience in hotel Rooms Departments. Fluency in English, Cantonese, and Putonghua is required. This role offers a supportive environment with opportunities for growth.

Benefits

Competitive benefits

Recognition programs

Colleague stay/travel perks

Learning and development pathways

Qualifications

• At least 1 year of experience in Rooms Departments in sizable hotels.
• Excellent command of spoken English, Cantonese, and Putonghua.

Responsibilities

• Ensure all guest interactions are handled with professionalism.
• Efficiently manage check-ins and check-outs.
• Build lasting relationships with guests.

Skills

Strong interpersonal skills

Organizational skills

Customer-oriented

Outgoing personality

Education

Higher Diploma in Hospitality Management

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Front Office Officer, you will be managing the key aspects of guest room operations to ensure a smooth and personalized experience aligned with Shangri-La’s service standards.

Key Responsibilities

• Ensure all guest interactions are handled with professionalism and warmth.
• Efficiently manage check-ins and check-outs, and cashiering functions.
• Build lasting relationships with guests to enhance satisfaction and loyalty.
• Perform any other duties as assigned by Management.

About You

• Higher Diploma or above in Hospitality Management or related disciplines.
• At least 1 year of experience in Rooms Departments in sizable Hotels.
• Strong interpersonal and organizational skills.
• Customer-oriented, outgoing, and self-motivated personality.
• Excellent command of spoken English, Cantonese, and Putonghua.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.