Front Office Manager

Royale Chulan Kuala Lumpur; Penang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A premier hospitality establishment in Penang, Malaysia is seeking a Front Office Manager to lead daily front desk operations. The role involves managing staff, ensuring exceptional guest service, and coordinating with various departments to uphold operational standards. This position requires strong leadership, customer service skills, and the ability to train and motivate staff effectively. Join a dynamic team and contribute to enhancing guest experiences.

Qualifications

• Experience in managing front desk operations and staff.
• Strong customer service skills to handle guest inquiries.
• Ability to implement policies for operational efficiency.

Responsibilities

• Oversee daily front desk operations.
• Train and schedule staff effectively.
• Manage reservations and handle guest complaints.

Job description

A Front Office Manager oversees daily front desk operations, managing staff, ensuring exceptional guest service, and coordinating with other departments to maintain a professional and efficient environment. Key duties include training and scheduling staff, handling guest inquiries and complaints, managing reservations, overseeing front desk supplies and budget, and implementing policies to enhance operational efficiency and guest satisfaction.

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