Front Office Manager

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality recruitment agency in Malaysia is looking for a dynamic Front Office Manager to oversee front desk operations and ensure an excellent guest experience. The ideal candidate should have strong leadership qualities and solid experience in front office operations. Responsibilities include managing staff, coordinating with departments, and handling guest satisfaction surveys. Interested candidates can apply online or send their resumes to the provided email.

Qualifications

• Strong leadership qualities and solid experience in front office operations.
• Passionate about delivering excellent guest service and optimizing team performance.

Responsibilities

• Ensure a seamless guest experience by managing arrivals and departures.
• Oversee front desk operations and team for smooth check-ins.
• Manage front office staff including recruitment and training.
• Coordinate with internal departments for smooth operations.
• Conduct guest satisfaction surveys and analyze feedback.
• Manage front desk budgeting and financial reporting.

Skills

Leadership qualities

Front office operations

Guest service

Job description

We are representing our well-known client in the hospitality industry in their search for a dynamic candidate to join their team as a Front Office Manager. We are seeking a candidate with strong leadership qualities and solid experience in front office operations, who is passionate about delivering excellent guest service, optimizing team performance, and ensuring smooth daily hotel operations to enhance the overall guest experience.

Job Responsibilities

• Ensure a seamless guest experience by managing arrivals, departures, and resolving guest concerns professionally.
• Oversee front desk operations and team to ensure smooth check-ins, compliance with policies, and optimal room occupancy.
• Manage front office staff, including recruitment, training, scheduling, and performance evaluation.
• Coordinate with internal departments and communicate with management to ensure smooth operations and effective implementation of promotions.
• Conduct guest satisfaction surveys and analyze feedback for continuous improvement.
• Manage front desk budgeting, billing, and financial reporting to ensure accuracy and cost control.

Interested candidate may apply online or send your resume to [e-mail].

Only shortlisted candidate will be notified.