FRONT OFFICE MANAGER

Heritage Hotel Cameron Highlands; Brinchang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury hotel in Cameron Highlands is seeking a Front Office Manager to oversee all front office operations, ensuring exceptional guest experience. The ideal candidate has 5+ years in hospitality management, strong leadership abilities, and is proficient in Hotel-x software. Responsibilities include managing the front office team, developing policies for improved efficiency, and ensuring compliance with regulations. This full-time role requires excellent problem-solving and communication skills, aiming to enhance customer satisfaction.

Qualifications

• Minimum 5 years of experience in a Front Office Manager or similar role within hospitality.
• Strong leadership skills with team motivation capabilities.
• Proficient in front office operations and customer service.

Responsibilities

• Manage and lead the front office team.
• Oversee front desk operations and guest inquiries.
• Develop and implement front office policies.

Skills

Leadership and people management

Problem-solving

Customer service

Communication

Adaptability

Tools

Hotel-x software

Job description

Heritage Hotel Cameron Highlands – Cameron Highlands, Pahang

We are seeking a highly motivated and experienced Front Office Manager to join our team at the Heritage Hotel Cameron Highlands in Tanah Rata, Pahang. As the Front Office Manager, you will be responsible for overseeing all front office operations, ensuring exceptional customer service and a seamless guest experience. This full-time role is an integral part of our Hospitality & Tourism team, contributing to the overall success of our hotel.

What you'll be doing

• Manage and lead the front office team, providing guidance, training and performance management
• Oversee all front desk operations, including check-in/check-out, reservations, and guest inquiries
• Develop and implement front office policies and procedures to enhance efficiency and customer satisfaction
• Analyse daily reports and occupancy data to make informed decisions and drive revenue growth
• Liaise with other hotel departments to ensure a cohesive and coordinated guest experience
• Handle guest complaints and concerns in a professional and timely manner
• Maintain a high level of staff morale and engagement through effective communication and team-building activities
• Ensure compliance with all relevant laws, regulations, and industry standards

What we're looking for

• Minimum 5 years of experience in a Front Office Manager or similar role within the hospitality industry
• Strong leadership and people management skills, with the ability to motivate and develop a team
• Excellent problem-solving and decision-making abilities, with a focus on delivering exceptional customer service
• Proficient in using Hotel-x software and technology to optimise operations
• Thorough understanding of front office operations, including reservations, check-in/check-out, and guest relations
• Exceptional communication and interpersonal skills, with the ability to effectively interact with guests and colleagues
• Familiarity with hotel industry regulations, standards, and best practices
• Flexible and adaptable, with the ability to work in a fast-paced environment

If you're excited about the prospect of joining our team and contributing to the success of our hotel, we encourage you to apply now!

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