FRONT OFFICE MANAGER

Accor; Alor Setar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking an experienced Front Office Manager in Alor Setar, Malaysia. The role involves supervising and managing the front office operations, maintaining service standards in line with the hotel’s strategic plan. Candidates should possess a Diploma in Tourism & Hospitality Management and minimum 3 years of relevant experience. Strong leadership and communication skills are essential, along with proficiency in English and familiarity with MS Office applications.

Qualifications

• Minimum 3 years of relevant experience in a similar capacity.
• Excellent reading, writing and oral proficiency in English.
• Ability to speak other languages will be an advantage.

Responsibilities

• Supervise and manage the overall Front Office operations.
• Ensure service standards delivery are maintained.
• Lead and train front office staff.

Skills

Leadership skills

Communication skills

Customer service skills

Education

Diploma in Tourism & Hospitality Management

Tools

MS Excel

MS Word

MS PowerPoint

Job description

Company Description

Mercure Living Putrajaya is within the Shaftsbury retail complex and connected to Alamanda Shopping Mall. Featuring 299 full service apartments, all units have an open plan kitchen, full size fridge, microwave and cooking utensils. Dining facilities include a hot pot restaurant, co‑working space residents lounge and six meeting rooms. Leisure facilities include a 52 metre outdoor salt water swimming pool, gym, tennis court, children’s playground and spa.

The Hotel is located in the Federal Territory of Putrajaya, 32 km from Kuala Lumpur International Airport KLIA, 31 km to Kuala Lumpur Convention Centre, and 10.7 km to Putrajaya ERL train station for the KLIA rapid express train.

"Mercure Living Putrajaya is thrilled to have you as our guest, and we're here to ensure your stay is truly memorable. Thank you for choosing us, and we can't wait to assist in making lasting memories for you".

Job Description

This position is responsible for the supervision and management of the overall Front Office operations by ensuring that all sections of Front Office’s service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

Qualifications

• Diploma in Tourism & Hospitality Management
• Minimum 3 years of relevant experience in a similar capacity
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Additional Information

Competencies

This Role Requires

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressures situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times