Front Office Leader: Elevate Guest Experience & Revenue

Heritage Hotel Cameron Highlands; Brinchang; On-site; MYR 60,000 - 80,000; Full time

Job summary

A luxury hotel in Cameron Highlands is seeking a Front Office Manager to oversee all front office operations, ensuring exceptional guest experience. The ideal candidate has 5+ years in hospitality management, strong leadership abilities, and is proficient in Hotel-x software. Responsibilities include managing the front office team, developing policies for improved efficiency, and ensuring compliance with regulations. This full-time role requires excellent problem-solving and communication skills, aiming to enhance customer satisfaction.

Qualifications

• Minimum 5 years of experience in a Front Office Manager or similar role within hospitality.
• Strong leadership skills with team motivation capabilities.
• Proficient in front office operations and customer service.

Responsibilities

• Manage and lead the front office team.
• Oversee front desk operations and guest inquiries.
• Develop and implement front office policies.

Skills

Leadership and people management

Problem-solving

Customer service

Communication

Adaptability

Tools

Hotel-x software

Job description

A luxury hotel in Cameron Highlands is seeking a Front Office Manager to oversee all front office operations, ensuring exceptional guest experience. The ideal candidate has 5+ years in hospitality management, strong leadership abilities, and is proficient in Hotel-x software. Responsibilities include managing the front office team, developing policies for improved efficiency, and ensuring compliance with regulations. This full-time role requires excellent problem-solving and communication skills, aiming to enhance customer satisfaction.