Front Office Lead: Guest Experience & Operations

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality recruitment agency in Malaysia is looking for a dynamic Front Office Manager to oversee front desk operations and ensure an excellent guest experience. The ideal candidate should have strong leadership qualities and solid experience in front office operations. Responsibilities include managing staff, coordinating with departments, and handling guest satisfaction surveys. Interested candidates can apply online or send their resumes to the provided email.

Qualifications

• Strong leadership qualities and solid experience in front office operations.
• Passionate about delivering excellent guest service and optimizing team performance.

Responsibilities

• Ensure a seamless guest experience by managing arrivals and departures.
• Oversee front desk operations and team for smooth check-ins.
• Manage front office staff including recruitment and training.
• Coordinate with internal departments for smooth operations.
• Conduct guest satisfaction surveys and analyze feedback.
• Manage front desk budgeting and financial reporting.

Skills

Leadership qualities

Front office operations

Guest service

Job description

A hospitality recruitment agency in Malaysia is looking for a dynamic Front Office Manager to oversee front desk operations and ensure an excellent guest experience. The ideal candidate should have strong leadership qualities and solid experience in front office operations. Responsibilities include managing staff, coordinating with departments, and handling guest satisfaction surveys. Interested candidates can apply online or send their resumes to the provided email.