Front Office Lead - Guest Experience & Operations

TipTopJob.com Malaysia; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading multinational hospitality company in Genting Highlands is seeking dedicated individuals to manage front office operations and assist guests. Responsibilities include preparing staff overtime claims, conducting daily briefings, and ensuring adherence to company policies. Ideal candidates are those with experience in hospitality and strong communication skills. This position offers a dynamic work environment with growth opportunities.

Qualifications

• Experience in hospitality or customer service roles is preferred.
• Ability to handle guest complaints effectively and fairly.
• Strong communication and interpersonal skills.

Responsibilities

• Prepare staff overtime claims where applicable.
• Conduct daily office briefings on current events and occupancy status.
• Assist in handling guest complaints and needs.
• Maintain Front Office discipline and uphold company policies.

Job description

A leading multinational hospitality company in Genting Highlands is seeking dedicated individuals to manage front office operations and assist guests. Responsibilities include preparing staff overtime claims, conducting daily briefings, and ensuring adherence to company policies. Ideal candidates are those with experience in hospitality and strong communication skills. This position offers a dynamic work environment with growth opportunities.