Front Office Guest Ambassador

Tadmax Sdn Bhd; Kuah; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading hospitality company in Kedah is seeking a Front Office Guest Ambassador. The role involves providing excellent customer service and efficiently resolving guest issues. Candidates should have at least 1 year of experience in a similar role, with strong communication and problem-solving skills. The company offers competitive benefits, including medical insurance and career development opportunities.

Benefits

Comprehensive medical insurance coverage

Generous annual leave

Opportunities for career development

Supportive work environment

Qualifications

• Minimum 1 year of experience in a front office guest ambassador or reservation role within the hospitality industry.
• Ability to interact with guests from diverse backgrounds.
• Adaptable to work in a fast-paced environment.

Responsibilities

• Providing excellent customer service and resolving guest queries.
• Maintaining a clean environment and processing transactions.
• Communicating effectively to understand guest needs.
• Liaising with hotel departments to ensure smooth operations.
• Generating detailed reports on occupancy and revenue.

Skills

Excellent communication skills

Interpersonal skills

Attention to detail

Problem-solving abilities

Flexibility

Job description

Overview

As a Front Office Guest Ambassador at Tadmax Sdn Bhd (Nadias Hotel Cenang Langkawi), you will be responsible for a customer-facing role focused on creating positive, memorable experiences for visitors by providing welcoming first impressions, attentive service throughout their visit, and efficient assistance with needs like directions, information, and issue resolution.

What you'll be doing

• Providing excellent customer service and resolving any guest queries or concerns
• Maintaining a clean environment and processing transactions
• Communicating effectively with guests to understand their needs and preferences
• Liaising with other hotel departments to ensure a smooth check-in and check-out process
• Generating detailed reports on occupancy, revenue and other key metrics

What we're looking for

• Minimum 1 year of experience in a front office guest ambassador or reservation role within the hospitality industry
• Excellent communication and interpersonal skills, with the ability to interact with guests from diverse backgrounds
• Strong attention to detail and problem-solving abilities
• Flexible and adaptable to work in a fast-paced environment

What we offer

• At Nadias Hotel Cenang Langkawi, we are committed to providing our employees with a rewarding and fulfilling work experience. In addition to a competitive salary, we offer a range of benefits, including:
• Comprehensive medical insurance coverage
• Generous annual leave and public holiday entitlements
• Opportunities for career development and training
• A collaborative and supportive work environment

About us

Nadias Hotel Cenang Langkawi is a leading hospitality company in Malaysia, operating a portfolio of hotels and resorts across the country. With a strong focus on customer satisfaction and innovation, we strive to deliver exceptional experiences for our guests. Our company values of excellence, integrity and teamwork are at the core of everything we do, and we are committed to creating a positive and inclusive work culture for our employees.

Apply now to join our team and be part of the exciting growth journey of Nadias Hotel Cenang Langkawi.