Front Office Duty Manager — Guest Experience Leader

Talent Recruit; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Kajang is seeking a Duty Manager / Front Office Manager to assist in daily operations and ensure optimal guest satisfaction. The ideal candidate has at least 3 years of hospitality experience and proven leadership skills. You will oversee front office staff and handle guest complaints professionally, contributing to a positive hotel environment. This role requires strong interpersonal and communication skills along with the ability to work independently.

Qualifications

• Minimum 3 years of hospitality experience.
• Proven experience as Duty Manager or equivalent role.

Responsibilities

• Assist Front Office Manager in daily operations.
• Resolve guest complaints and maintain high customer satisfaction.
• Ensure adherence to hotel SOPs.

Skills

Interpersonal skills

Communication skills

Ability to work independently

Job description

A leading hotel in Kajang is seeking a Duty Manager / Front Office Manager to assist in daily operations and ensure optimal guest satisfaction. The ideal candidate has at least 3 years of hospitality experience and proven leadership skills. You will oversee front office staff and handle guest complaints professionally, contributing to a positive hotel environment. This role requires strong interpersonal and communication skills along with the ability to work independently.