Front Office Assistant

Aranda Nova Management Sdn Bhd; Tanah Rata; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality management company in Tanah Rata, Malaysia, is looking for a Front Office Assistant to provide exceptional guest services, manage check-ins and reservations, and fulfill guest requests. The ideal candidate should be proficient in English and Bahasa Malaysia, possess at least an SPM/ STPM/ Diploma in tourism or hotel management, and be available for shift work including weekends and public holidays. This role offers valuable experience in the vibrant hotel environment of Tanah Rata.

Benefits

Yearly medical fee

Free lunch meal

Strategic location near amenities

Qualifications

• Minimum 1 year of relevant work experience or fresh graduate.
• Available to work shifts, over weekends, and on public holidays.

Responsibilities

• Ability to perform guest check in and check out.
• Handle room reservations.
• Ability to fulfill guest requests.
• Provide exceptional customer service at all times.
• Plan and prioritize work to exceed expectations.
• Answer Front Desk telephone calls.
• Handle cashiering tasks.
• In charge of guest relations matters.

Skills

Customer Service

English proficiency

Bahasa Malaysia proficiency

Microsoft Office

Education

SPM/ STPM/ Diploma in tourism and hotel management

Job description

This job is all about making guests feel welcome as a Front Office Assistant! You might like this job because you’ll manage check‑ins, reservations, and help guests with requests while providing top‑notch customer service. Plus, you’ll handle cashier tasks!

Responsibilities

• Ability to perform guest check in and check out
• Handle room reservations
• Ability to fulfill guest request
• Able to provide exceptional customer service at all times
• Ability to plan and priorities work to exceed expectation
• Front Desk telephone answering
• Handling cashiering tasks
• In charge of guest relations matters

Job Requirements

• SPM/ STPM/ Diploma in tourism and hotel management or equivalent.
• Minimum 1 year of relevant work experience/ fresh graduate
• Competent in writing and speaking in English and Bahasa Malaysia.
• Available to work shifts, over weekends, and on public holidays.

Skills

Microsoft Office

Company Benefits

Health

Served yearly medical fee and nearest panel clinic to staff.

Meal

Provides free lunch meal to staff.

Location

Strategic working location. Nearest to the shops, ATM & etc.

Nova Highlands Hotel offered varieties types of rooms for guest experience their stay with us. Our hotel located at the strategic area in Brinchang. Besides experience their stay, guest also can enjoy beautiful scenery of Cameron Highlands during their stay.