Front Office Assistant

Teedo Hospitality Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A hospitality company in Kuala Lumpur seeks a Front Office Assistant who is passionate about delivering exceptional customer service within a dynamic hotel environment. The successful candidate will handle guest check-ins and check-outs, manage inquiries and complaints professionally, and coordinate with various departments for smooth operations. A pleasant personality, strong communication skills, and fluency in English and Bahasa Malaysia are essential, with customer service experience being a plus.

Qualifications

• Pleasant personality with strong communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia, other languages are an advantage.
• Experience in hospitality or customer service is an added advantage.

Responsibilities

• Handle guest check-in and check-out efficiently and courteously.
• Manage guest inquiries, complaints, and requests professionally.
• Coordinate with other departments to ensure smooth daily operations.
• Maintain accurate guest records and room status in the system.
• Uphold hotel standards and provide exceptional guest experience.

Skills

Customer service

Communication skills

Interpersonal skills

Fluency in English

Fluency in Bahasa Malaysia

Job description

Front Office Assistant

We are looking for a Front Office Assistant who is passionate about customer service and enjoys working in a dynamic hotel environment.

Responsibilities

• Handle guest check-in and check-out efficiently and courteously
• Manage guest inquiries, complaints, and requests professionally
• Coordinate with other departments to ensure smooth daily operations
• Maintain accurate guest records and room status in the system
• Uphold hotel standards and provide exceptional guest experience

Requirements

• Pleasant personality with strong communication and interpersonal skills
• Fluent in English and Bahasa Malaysia (other languages are an advantage)
• Able to work on shifts, weekends, and public holidays
• Experience in hospitality or customer service is an added advantage

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