Front Office Assistant

Avantgarde Hospitality Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A boutique hotel is seeking a Front Office Assistant in Kuala Lumpur. The ideal candidate is friendly, responsible, and passionate about guest service. Responsibilities include managing check-ins, assisting guests, and maintaining records. Candidates must have at least SPM, with a Diploma in Hospitality as an advantage. Fluency in English and Bahasa Malaysia is required. The role includes working shifts and weekends, and prior hospitality experience is a plus. Competitive salary offered based on qualifications.

Qualifications

• Minimum SPM; Diploma in Hospitality is an advantage.
• Pleasant personality with good communication skills.
• Able to speak English and Bahasa Malaysia fluently.
• Basic computer literacy (Microsoft Office, email, booking systems).
• Experience in hospitality or customer service is an added advantage.

Responsibilities

• Welcome guests warmly and handle check-in/check-out procedures.
• Manage reservations, walk-ins, and guest inquiries.
• Assist guests with information about the hotel and nearby attractions.
• Maintain accurate records, billing, and daily reports.
• Ensure the lobby and reception area are neat and organized.
• Address guest concerns professionally and escalate issues.
• Collaborate with housekeeping and operations for seamless experience.
• Uphold hotel’s brand values of hospitality and service excellence.

Skills

Hospitality service

Communication skills

Problem-solving

Computer literacy

Team collaboration

Education

Minimum SPM; Diploma in Hospitality preferred

Tools

Microsoft Office

Booking systems

Job description

Avantgarde Hospitality Sdn Bhd – Kuala Lumpur, Kuala Lumpur

Salary: RM1,700 – RM2,200 per month
(Based on qualification & experience)
Employment Type: Full-time
Location: Chow Kit, Kuala Lumpur

Living at D’Sulaiman Hotel – Chow Kit, Kuala Lumpur

Are you someone who enjoys meeting people, solving problems, and creating memorable guest experiences? Join us at Living at D’Sulaiman, a boutique hotel built around comfort, culture, and authentic Malaysian hospitality.

We are looking for a Front Office Assistant who is friendly, responsible, and passionate about delivering excellent service.

Welcome guests warmly and handle check-in/check-out procedures smoothly.

Manage reservations, walk-ins, and guest inquiries through phone, WhatsApp, email, and booking platforms.

Assist guests with information about the hotel, facilities, and nearby attractions.

Maintain accurate records, billing, and daily reports.

Ensure the lobby and reception area are neat, presentable, and organized.

Address guest concerns professionally and escalate issues when necessary.

Collaborate with housekeeping and operations to ensure seamless guest experience.

Uphold the hotel’s brand values of hospitality, honesty, and service excellence.

Minimum SPM; Diploma in Hospitality is an advantage.

Pleasant personality with good communication skills.

Able to speak English and Bahasa Malaysia fluently.

Basic computer literacy (Microsoft Office, email, booking systems).

Willing to work on shifts, weekends, and public holidays.

Experience in hospitality or customer service is an added advantage.

📩 How to Apply

Send your resume, photo, and expected salary to:
📧 ****@***.***

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