Front Desk Supervisor — Warm, Efficient Guest Service

Shangri-La Hotels and Resorts; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A premier hospitality organization located in Kuala Lumpur is seeking a Guest Service Executive to oversee Front Desk operations. The role requires leading service associates, ensuring smooth check-ins and check-outs, and addressing guest concerns professionally. The ideal candidate should have a diploma in Hospitality management and at least one year of relevant experience. Fluency in English and Malay is essential, and a commitment to exceptional service is key to succeed in this dynamic environment.

Qualifications

• At least 1 year of experience in a similar position.
• Ability to work shifts.
• Fluent in English and Malay; other languages are a plus.

Responsibilities

• Supervise and lead service associates at the Front Desk.
• Handle guest check-ins and check-outs effectively.
• Solve guest concerns and complaints promptly.
• Ensure front desk operations meet hotel standards.

Skills

Proficient in written and spoken English

Proficient in written and spoken Malay

Leadership and supervisory skills

Education

Diploma in Tourism/Hospitality/Hotel Management

Job description

A premier hospitality organization located in Kuala Lumpur is seeking a Guest Service Executive to oversee Front Desk operations. The role requires leading service associates, ensuring smooth check-ins and check-outs, and addressing guest concerns professionally. The ideal candidate should have a diploma in Hospitality management and at least one year of relevant experience. Fluency in English and Malay is essential, and a commitment to exceptional service is key to succeed in this dynamic environment.