Front Desk Manager

SMARTBUILDERS CONTRACTOR SDN.BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading contractor firm in Kuala Lumpur is seeking an experienced Front Desk Manager to oversee reception operations and deliver exceptional customer service. Responsibilities include greeting visitors, managing phone inquiries, scheduling appointments, and supporting management with administrative tasks. The ideal candidate has at least 3 years of front desk experience and excellent communication skills. This position offers a competitive salary and benefits, including health insurance and generous paid leave.

Benefits

Comprehensive health and dental insurance

Generous paid time off

Retirement savings plan

Discounted gym membership

Qualifications

• Minimum 3 years of experience in a front desk or receptionist role.
• Ability to interact with diverse individuals.
• Strong eye for detail.

Responsibilities

• Greet visitors and clients warmly and professionally.
• Handle phone calls and direct inquiries appropriately.
• Schedule appointments and events efficiently.
• Maintain a professional reception area.
• Provide administrative support as needed.
• Ensure the security of the office.

Skills

Excellent communication skills

Organisational abilities

Multitasking

Proficiency in Microsoft Office

Customer service focus

Job description

We are seeking an experienced Front Desk Manager to join our team at SMARTBUILDERS CONTRACTOR SDN.BHD. in Kuala Lumpur. As a full-time front desk professional, you will be responsible for managing the daily operations of our reception area and providing exceptional customer service to all visitors and clients.

What you’ll be doing

• Welcoming and greeting all visitors and clients in a friendly and professional manner
• Handling incoming phone calls, emails, and other inquiries, and directing them to the appropriate departments or personnel
• Scheduling and coordinating appointments, meetings, and events
• Maintaining a well‑organised and presentable reception area
• Providing administrative support to the management team as needed
• Ensuring the security and safety of the premises by following established protocols
• Assisting with other office duties as required

What we’re looking for

• Minimum 3 years of experience in a front desk or receptionist role, preferably in a professional office environment
• Excellent communication and interpersonal skills, with the ability to interact with a diverse range of people
• Strong organisational and multitasking abilities, with a keen eye for detail
• Proficiency in using office equipment and software, such as Microsoft Office suite
• Flexible and adaptable, with the ability to work in a fast‑paced and dynamic environment
• A professional and courteous demeanour, with a commitment to providing exceptional customer service

What we offer

At SMARTBUILDERS CONTRACTOR SDN.BHD., we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

• Comprehensive health and dental insurance
• Generous paid time off and holiday leave
• Retirement savings plan
• Discounted gym membership

We are an equal opportunity employer and encourage applications from all qualified individuals, regardless of their race, gender, or background.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.