Front Desk & Guest Experience Lead - Senior Living

Pacific Senior Living Sdn. Bhd.; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A senior living community in Klang City is looking for a front desk support staff to assist residents and manage administrative tasks. Responsibilities include greeting visitors, coordinating with housekeeping, and handling inquiries. Ideal candidates should have at least a minimum qualification of SPM and a service-minded attitude. Proficiency in English and Bahasa Malaysia is required, and knowledge of Mandarin or local dialects is a plus. The position offers benefits such as medical allowance and insurance coverage.

Benefits

Medical Allowance

Insurance coverage

Staff Meals

Qualifications

• Minimum SPM qualification; Diploma in preferred fields is an advantage.
• Strong service-minded attitude.
• Ability to communicate in English and Bahasa Malaysia.

Responsibilities

• Greet and assist residents and visitors professionally.
• Manage walk-in enquiries and visitor details.
• Handle calls and ensure the front desk area is welcoming.
• Assist with filing and resident documentation.
• Coordinate room readiness with housekeeping.
• Monitor for wandering residents and report concerns.

Skills

Service-minded attitude

Clear communication in English

Basic computer literacy

Ability to converse in Mandarin or local dialects

Education

Minimum SPM qualification

Diploma in Hospitality, Business Administration, or related fields

Job description

A senior living community in Klang City is looking for a front desk support staff to assist residents and manage administrative tasks. Responsibilities include greeting visitors, coordinating with housekeeping, and handling inquiries. Ideal candidates should have at least a minimum qualification of SPM and a service-minded attitude. Proficiency in English and Bahasa Malaysia is required, and knowledge of Mandarin or local dialects is a plus. The position offers benefits such as medical allowance and insurance coverage.