Front Desk & Guest Experience Agent

Genting Malaysia Berhad; Genting Highlands; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hospitality company in Genting Highlands is seeking a professional to assist guests during check-in and handle all room division tasks. The ideal candidate will efficiently manage guest complaints and ensure adherence to safety standards while maintaining cleanliness in hotel premises. This role offers a fantastic opportunity for career growth in a dynamic environment where you can shape the future of hospitality. Join us in providing top-notch service and creating memorable experiences for our guests.

Qualifications

• Experience in handling guest check-ins, registrations, and complaints.
• Understanding of cash transactions and deposit issuance.
• Familiarity with hotel and resort facilities.

Responsibilities

• Assist guests with check-in and room assignments.
• Handle guest complaints professionally and efficiently.
• Maintain cleanliness in hotel premises and adhere to safety standards.

Skills

Guest service skills

Cash handling

Knowledge of hotel facilities

Complaint resolution

Attention to detail

Job description

A leading hospitality company in Genting Highlands is seeking a professional to assist guests during check-in and handle all room division tasks. The ideal candidate will efficiently manage guest complaints and ensure adherence to safety standards while maintaining cleanliness in hotel premises. This role offers a fantastic opportunity for career growth in a dynamic environment where you can shape the future of hospitality. Join us in providing top-notch service and creating memorable experiences for our guests.