Front Desk & Customer Service Specialist

Fly Box Sdn Bhd; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is looking for a customer service representative. The ideal candidate will have a diploma in Business Administration or a related field and 1 year of customer service experience, preferably in courier or logistics. Strong communication skills in English and Bahasa Malaysia are essential. Responsibilities include handling customer inquiries, problem-solving, and operating POS systems. The position requires a presentable and customer-oriented personality, strong work ethics, and the ability to multitask and manage time efficiently.

Qualifications

• Fresher or at least 1 year of experience in customer service or retail.
• Experience in courier/logistics is an advantage.
• Ability to handle customer complaints effectively.

Skills

Strong communication skills in English

Communication skills in Bahasa Malaysia

Good interpersonal skills

Problem-solving skills

Basic knowledge of courier/shipping processes

Proficiency in Microsoft Office

Ability to operate POS systems

Education

SPM / Diploma in Business Administration or related field

Job description

A logistics company in Malaysia is looking for a customer service representative. The ideal candidate will have a diploma in Business Administration or a related field and 1 year of customer service experience, preferably in courier or logistics. Strong communication skills in English and Bahasa Malaysia are essential. Responsibilities include handling customer inquiries, problem-solving, and operating POS systems. The position requires a presentable and customer-oriented personality, strong work ethics, and the ability to multitask and manage time efficiently.