Front Desk Agent Club Med Cherating

Club Med; Kuching; On-site; MYR 20,000 - 100,000; Full time

Job summary

A resort hospitality company in Kuching, Malaysia is seeking a G.O Front Desk Agent. You will welcome and manage guests’ stays, ensuring high-quality service and compliance with health and safety standards. The ideal candidate should be sociable, multilingual, and attentive to guests' needs. Join us to experience the vibrant culture and activities offered at the resort.

Qualifications

• Excellent communication skills to connect with guests.
• Ability to manage check-ins/outs and handle telephone switchboard.
• Comfortable working in a diverse, international guest environment.

Responsibilities

• Welcome guests and personalize customer relations.
• Manage arrivals and departures smoothly.
• Collaborate with various resort departments.

Skills

Sociable

Multilingual

Helpful and attentive

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be responsible for welcoming guests, providing information and personalising customer relations.
• Manage arrivals and departures (check-in and check-out), telephone switchboard, keep information media available to customers, collect invoices and control deferred operations.
• Know the resort perfectly and work in collaboration with the relevant departments (room staff, laundry, catering, etc.).
• Develop internal sales and ensure the invoicing for the stay or local sales.
• Guarantee the quality of services, compliance with Club Med health and safety rules as well as maintenance of the resort’s assets.

In becoming a G.O Front Desk Agent, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.