Front Desk

Agensi Pekerjaan EMA; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A wellness service provider in Johor Bahru is seeking a Front Desk / Customer Service representative to deliver exceptional customer interactions and manage scheduling for a smooth operation. Candidates should have a minimum of SPM, fluent English skills, and 1-2 years in customer service or sales roles. The position offers benefits like commission, growth opportunities, and standard employee benefits. Join a vibrant team focused on client satisfaction and personal wellness.

Benefits

Commission

Opportunity to grow

EPF/SOCSO/SIP

Annual leave & Medical leave

Qualifications

• 1-2 years of experience in a customer service or sales role.
• Fluent in English communication.

Responsibilities

• Oversee appointment scheduling to optimize utilization of services.
• Manage customer interactions to ensure service quality.
• Build and maintain customer relationships for retention.
• Collaborate on promotional strategies to enhance services.
• Meet or exceed sales targets through proactive approaches.

Skills

Customer Service Excellence

Sales Acumen

Communication Skills

Organizational Skills

Relationship Building

Education

Minimum SPM or equivalent

Job description

About the Company

Our client is a leader in providing rejuvenating massage experiences and holistic wellness. Committed to creating a nurturing environment for both clients and employees, they offer a range of indulgent treatments, including manicures, pedicures, and waxing services. They aim to be a trusted partner in their clients' journey towards holistic wellness and self‑care.

About the Role

As a Front Desk / Customer Service representative, you will play a pivotal role in bringing a smile to all our customers' faces via exceptional customer service. You will manage appointment scheduling and all customer interactions to give them excellent first impressions so they can't wait for their appointment with us. Additionally, you will build customer relationships and enhance retention through promotions and loyalty programs.

Requirements

• Minimum SPM or equivalent educational qualification.
• At least 1‑2 years' experience in a customer service or sales role.
• Fluent in English communication.

Responsibilities

Booking and Scheduling

• Appointment Management: Oversee appointment scheduling to optimize masseur and nail artist utilization while ensuring customer convenience. Efficiently manage bookings, cancellations, and rescheduling to maintain smooth operations.

Customer Service

• Customer Interactions: Manage customer interactions to ensure excellent service that meets or exceeds expectations. Greet customers, answer questions, resolve issues, and provide detailed information about services and products. Make decisions on customer acceptance based on availability and other factors.
• Client Retention and Relationship: Build and maintain customer relationships to boost retention and encourage repeat business. Follow up with communications, manage loyalty programs, and offer personalized greetings and offers.

Marketing and Business Development

• Promotional Strategies: Collaborate with the marketing team to promote the outlet’s services, including special promotions, partnerships with other businesses, online marketing, and community events.
• Service Development: Evaluate market trends and customer feedback to suggest new services or improve existing offerings to the Innovation department.
• Service Promotion: Promote massage and nail services to potential customers using various sales techniques, including upselling during booking calls or in‑person visits, and cross‑selling services.
• Targets and Goals: Meet or exceed sales targets set by management by actively seeking new sales opportunities and optimizing conversion rates.
• Packages and Memberships: Develop and sell wellness packages or membership programs that provide value to both customers and the business.

Benefits

• Commission
• Opportunity to grow
• EPF/SOCSO/SIP
• Annual leave & Medical leave

Skills and Competencies

• Customer Service Excellence: Ability to provide outstanding service and effectively address customer needs and resolve issues.
• Sales Acumen: Proven ability to meet or exceed sales targets, upsell, and cross‑sell services.
• Communication Skills: Strong verbal and written communication skills for effective customer interaction and team collaboration.
• Organizational Skills: Efficient management of appointments, bookings, and multiple tasks.
• Relationship Building: Skills in developing and maintaining strong customer relationships to encourage repeat business and loyalty.

Our client places a high value on attitude and a willingness to learn in a fast‑paced environment. They offer abundant opportunities for growth and development within the business. If you’re ready to be part of an ambitious, people‑oriented team, we’d love to hear from you!