(Fresh Graduate) Senior Officer, Acc Servicing, COPC

UOB; Selangor; On-site; MYR 36,000 - 48,000; Full time

Job summary

A leading bank in Asia is seeking an Account Servicing Officer in Malaysia to ensure the timely processing of financial and operational requests related to card and merchant services. Ideal candidates will hold a Bachelor's degree and have proficiency in Microsoft Excel, with strong analytical and communication skills. Fresh graduates are encouraged to apply. This role involves verification of documentation, coordination with teams, and support in system enhancements.

Qualifications

• Fresh graduates encouraged to apply.
• Experience in card operations is an advantage.
• Ability to handle multiple tasks and meet tight deadlines.

Responsibilities

• Ensure accurate processing of financial requests related to card services.
• Verify documentation and coordinate with internal teams.
• Support system enhancements and issue resolution.
• Respond professionally to inquiries from business units.
• Monitor and follow up on assigned tasks.

Skills

Proficient in Microsoft Excel

Strong analytical skills

Effective communication

Problem-solving skills

Coordination abilities

Education

Bachelor’s degree or equivalent qualification

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

The Account Servicing Officer is responsible for ensuring accurate and timely processing of financial and operational requests related to card and merchant services. This role involves verifying documentation, coordinating with internal teams and external service providers, and supporting system enhancements and issue resolution.

Key Responsibilities

• Verify completeness and authorized signatories of journal entries, creation requests, posting requests, and related instructions.
• Assign requests to designated inputters for manual data entry.
• Review data entry and maintenance reports or screens against source documents to ensure accuracy.
• Process enrollment, termination, redemption, and order requests with various service providers, vendors, and suppliers.
• Participate in ad‑hoc assignments related to process improvement and system enhancement, including User Acceptance Testing (UAT).
• Respond to inquiries from business and support units in a timely and professional manner.
• Gather and compile information related to system issues and escape to the Help Desk.
• Monitor and follow up on issues, tasks, or assignments to ensure completion within agreed Service Level Agreements (SLAs).
• Perform other ad‑hoc tasks or assignments as directed by the supervisor.

Job Requirements

• Bachelor’s degree or equivalent qualification.
• Fresh graduates are encouraged to apply.
• Experience in card operations and reconciliation is an advantage.
• Proficient in Microsoft Excel, including advanced formulas, functions, and Power Query.
• Strong analytical and problem‑solving skills.
• Effective communication and coordination abilities.
• Ability to work independently, manage multiple tasks, and meet tight deadlines.

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non‑merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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