Freight Operation Executive Air & Sea

ASTF LOGISTICS (M) SDN. BHD.; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A logistics company in Malaysia is seeking an experienced individual to manage customer inquiries related to air and sea freight shipments. Responsibilities include coordinating with internal departments, preparing shipping documents, and monitoring shipment status. The ideal candidate will have at least 5 years of experience in air and sea freight and must possess strong knowledge of costing and regulatory compliance. This role is crucial in ensuring smooth cargo movement and customer satisfaction.

Qualifications

• Minimum 5 years experience in air and sea freight.
• Proven knowledge in costing and reporting for freight.

Responsibilities

• Handle customer inquiries related to air and sea freight shipments.
• Coordinate with internal departments for smooth cargo movement.
• Prepare and verify shipping documents like AWB and BL.
• Monitor shipment status and update customers on changes.
• Resolve service issues and discrepancies.
• Liaise with airlines and shipping lines for cargo handling.

Skills

Customer service

Freight management

Documentation

Regulatory compliance

Job description

Overview

Handle customer inquiries related to air and sea freight shipments, including booking, tracking, and documentation. Coordinate with internal departments (operations, sales, customs) to ensure smooth cargo movement. Prepare and verify shipping documents: AWB, BL, invoices, packing lists, and customs declarations. Monitor shipment status and proactively update customers on delays or changes. Resolve service issues, complaints and discrepancies with professionalism and urgency. Liaise with airlines, shipping lines, and third-party vendors for space booking and cargo handling. Ensure compliance with IATA, IMO and local customs regulations. Maintain accurate records in the company's logistics system or CRM platform. Prepare costing breakdowns and quotations upon receiving RFQs from customers, ensuring accuracy and competitiveness. Other duties as assigned by the immediate supervisor. Comply with ASTF's established procedures within required time limits, including ISO norms. Acting as a point of contact for customers, addressing inquiries, and resolving issues promptly and professionally.

What we\'re looking for

• At least minimum 5 years experiences in air & sea freight
• Strong knowledge or proven experience in air freight, sea freight, costing and reporting

Note

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