Freight Customer Service Specialist

Eumex Sailing Logistics Malaysia Sdn Bhd; Klang City; On-site; MYR 35,000 - 50,000; Full time

Job summary

A leading logistics provider in Klang City is seeking a dedicated Customer Service Executive to provide outstanding support to clients in the freight and cargo forwarding industry. Responsibilities include communicating shipment details, addressing customer inquiries, and resolving issues. Ideal candidates have at least 2 years of related experience and excellent communication skills. The role offers comprehensive insurance, career development opportunities, and a collaborative culture.

Benefits

Comprehensive health insurance

Opportunities for career development

Flexible work arrangements

Collaborative team culture

Qualifications

• At least 2 years of experience in customer service, preferably in freight/cargo forwarding.
• Flexibility and adaptability to work in a dynamic environment.
• Genuine passion for delivering exceptional customer service.

Responsibilities

• Communicate with customers regarding shipment status.
• Respond to inquiries via phone and email.
• Handle and resolve customer complaints professionally.
• Track the status of shipments and provide updates.
• Maintain detailed records of customer interactions.

Skills

Customer service experience

Strong communication skills

Problem-solving abilities

Interpersonal skills

Attention to detail

Tools

CRM tools

Job description

A leading logistics provider in Klang City is seeking a dedicated Customer Service Executive to provide outstanding support to clients in the freight and cargo forwarding industry. Responsibilities include communicating shipment details, addressing customer inquiries, and resolving issues. Ideal candidates have at least 2 years of related experience and excellent communication skills. The role offers comprehensive insurance, career development opportunities, and a collaborative culture.