Fraud Ops Analyst - Hybrid

Citigroup Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution is seeking an entry-level Fraud Ops Analyst in Kuala Lumpur. The role involves assisting the Fraud Operations team to manage fraud losses, perform forecasting analysis, and ensure compliance with applicable laws. Candidates should have 1-2 years of relevant experience, knowledge of fraud claims, and strong communication skills. A Bachelor's degree is required, and fresh graduates are encouraged to apply. Mandarin skills are a plus.

Qualifications

• Relevant experience in a related role (1-2 years).
• Knowledge and previous experience in the Investigation and Fraud claims process.
• Experience in trend analysis and alerts in early fraud detection.
• Extensive knowledge of the Bank's Transactional Processing platforms.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Mandarin language skills (added advantage).
• Fresh graduates are encouraged to apply.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis.
• Make judgments based on practice and precedence under general supervision.
• Develop and maintain working knowledge of business/industry standards.
• Identify inconsistencies in data or results.
• Assess risk when business decisions are made.

Skills

Fraud analysis

Trend analysis

Verbal communication

Written communication

Risk assessment

Microsoft Office

Access

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

Access

Job description

The Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.

Responsibilities

• Perform short and long term forecasting analysis and standardized fraud analysis
• Make judgments based on practice and precedence, and work within guidelines, under general supervision
• Develop and maintain working knowledge of business/industry standards and practices
• Demonstrate fundamental understanding of how the team interacts with others in accomplishing the objectives of the area
• Identify inconsistencies in data or results, and exchange information in a concise and logical way
• Impact the business directly through the quality of the tasks/services provided
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience in a related role (1-2 years)
• Knowledge and previous experience in the Investigation and Fraud claims process
• Experience in trend analysis and alerts in early fraud detection
• Extensive knowledge of the Bank's Transactional Processing platforms
• Proficient in Microsoft Office and Access
• Consistently demonstrates clear and concise written and verbal communication
• Demonstrated ability to remain unbiased in a diverse working environment
• Fresh Grad are encourage to apply
• Mandarin Language skills (added advantage)

Education

• Bachelor’s degree/University degree or equivalent experience

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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