Fraud Analyst (Mandarin Speaker - Hybrid Mode)

BrainHunters; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A workforce solutions provider in Kuala Lumpur is seeking a professional with at least 2 years' experience in client service within Financial Services. The role involves acting as the primary contact for clients, resolving issues, and ensuring service delivery improvements. Strong analytical skills and the ability to work with multiple stakeholders are essential. Flexible working options and leadership opportunities are offered.

Benefits

Flexible working options

Leadership Role

Solid track record of performance

Qualifications

• Minimum 2 years experience in a similar role within Financial Services.
• Adept at working with multiple stakeholders for desired outcomes.
• Comfortable dealing with numerical data.

Responsibilities

• Act as the primary point of contact for client inquiries and issues.
• Work closely with internal stakeholders to resolve client problems.
• Perform root cause analysis and implement improvements.
• Develop account plans for enhancing service delivery.

Skills

Interpersonal and communication skills

Strong networking and relationship building

Analytical skills

Adaptability

Job description

BrainHunters is a workforce solutions provider company and was established in 2017. The “BrainHunters” Team has vast experience and expertise in the recruitment industry of over 20 years and has extensive knowledge of the market’s norms and expectations as well.

Responsibilities

• Acting as the primary point of contact and delivering excellent service standards and advice to clients for their enquiries, complaints, and other service-related issues.
• Working closely with internal stakeholders to solve client issues.
• Performing root cause analysis of issues and non-compliance of service levels and work with various stakeholders to identify and implement opportunities for improvement.
• Developing account plans to enhance service delivery.

Qualifications

• You have at least 2 years experience including solid experience in a similar role within Financial Services.
• You have good interpersonal and communication skills and are adept at working with multiple stakeholders to drive desired outcomes.
• You are a strong networker & relationship builder
• You possess strong analytical skills and are comfortable dealing with numerical data
• You are adaptable and thrive in changing environments

Benefits

• Work in a company with a solid track record of performance
• Flexible working options
• Leadership Role