Food & Beverage Operation Manager

SMART LEGACY SDN BHD; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading F&B management company in Kuala Lumpur is seeking an experienced Operation Manager to oversee the daily operations of their food court. The ideal candidate will have a Bachelor's Degree in Marketing, at least 5 years of relevant experience, and excellent leadership skills. Responsibilities include optimizing workflow, ensuring compliance with health standards, and managing relationships with vendors and tenants. This role requires a strong analytical mindset and the ability to inspire a diverse team.

Qualifications

• At least 5 years of working experience in the related field.
• Familiarity with food safety regulations and hygiene practices.
• Must possess own transport.

Responsibilities

• Manage day-to-day food court operations.
• Lead and mentor the F&B team.
• Ensure compliance with health and safety regulations.
• Address tenant concerns and manage relationships.

Skills

Strong leadership skills

Strong analytical skills

Excellent communication

Problem-solving

Education

Bachelor's Degree/Post Graduate Diploma in Marketing

Job description

Job responsibilities - Operation Manager

Manages day-to-day shopping mall’s food court operations, ensures the quality, standards and meets the customers’ expectations on a daily basis.

Implement best practices to optimize workflow, minimize wait times, and enhance the overall customer experience.

Plan and work to budgets, maximize profits and achieve sales targets set by the Management.

Lead F&B team by attracting, recruiting, training, creating work schedules and appraising talented personnel.

Provide guidance and coaching to ensure consistent performance and growth within the team.

To lead, mentor and motivate a team of supervisors and staff, fostering a positive work culture, teamwork, and exceptional service delivery.

Review sales vs target and staff performance.

Establish and maintain positive and productive relationships with food court tenants/vendors.

Address tenant concerns and facilitate communication between tenants and management.

Ensure the food court complies with all health and safety regulations and food handling guidelines.

Handle customer complaints and resolve issues in a timely and satisfactory manner.

Ensure that the site is well maintained and correctly furnished/stocked to operate to maximum efficiency.

Handle disciplinary issues, conducting annual review and confirmation of staff.

Constantly review, evaluate operations/procedures and suggest improvements to the management.

Report on management regarding sales results and productivity.

Requirements

Candidate must possess at least Bachelor's Degree/Post Graduate Diploma in Marketing or equivalent.

Required language(s): English, Malay, Mandarin (an added advantage).

At least 5 Year(s) of working experience in the related field is required for this position.

Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.

Must possess own transport.

Strong leadership skills and the ability to lead and inspire a diverse team.

Strong analytical skills; Good in problem solving.

Excellent communication, interpersonal, and negotiation skills.

Must have positive working attitude, willing to take up responsibilities.

Familiarity with food safety regulations, health standards, and hygiene practices.

In-depth knowledge of restaurant/food court operations, quality standards, and customer service principles.

Knowledge in cost management will be an added advantage.

Must able to work shifts (morning or noon shifts).

Must willing to work in shopping centre/malls office.

Reporting to Director/General Manager.

Application Questions

• Are you willing to undergo a pre-employment background check?

Our area of expertise includes

• Design and layout
• Operation workflow and support
• Management and system structure

Mission Statement

Our Company position itself as the industry leader and pacesetter in the professional management of food court, food stalls and restaurant chain store operations by incorporating high quality services, excellent ambience dining experience, product varieties and added value for investment.

Values and Principles

• To establish ourselves as the leading F&B management company in the industry.
• To provide quality service through our professional integrity.
• To continuously improve on our system & operaton support system.
• To develop a sustainable business competitive edge, and
• Enforcing good corporate governance in the F&B businesses.