Food & Beverage Coordinator (Pre Opening) - Waldorf Astoria

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A global hospitality company is seeking a Food & Beverage Coordinator for the Waldorf Astoria in Kuala Lumpur. The role requires strong organizational skills, multitasking abilities, and attention to detail. Responsibilities include managing records, assisting with guest inquiries, and ensuring smooth operations within the F&B department. Ideal candidates should have at least 3 years of experience in a similar role, proficiency in Microsoft Office Suite, and excellent communication skills. The company offers a dynamic work environment focused on guest experience.

Qualifications

• Strong multitasking skills.
• Proficient in record-keeping.
• Excellent attention to detail.
• Confidentiality and discretion are essential.

Responsibilities

• Review post-event reports for accuracy.
• Support F&B outlet managers.
• Maintain GUEST review records.
• Track team punctuality.
• Monitor guest feedback.

Skills

Multitasking

Record-keeping

Attention to detail

Communication skills

Problem-solving

Education

3 years in a similar role within a well-established hotel

Tools

Microsoft Office Suite

FCS

POS

Canva

Adobe InDesign

Adobe Illustrator

Job description

Job Description - Food & Beverage Coordinator (Pre Opening) - Waldorf Astoria

Job Description

Job Number:

HOT0C5G9

Work Locations

Waldorf Astoria Kuala Lumpur 73, Jalan Raja Chulan, Bukit Bintang Kuala Lumpur 50200

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

Are you highly organized and detail‑oriented, with a passion for supporting excellence in luxury hospitality? As F&B coordinator at Waldorf Astoria Kuala Lumpur, you will play a vital role in ensuring seamless operations by managing records, reports, scheduling, and communication for the Director of F&B. This role supports financial tracking, guest feedback oversight, and compliance, while also contributing to menu creation, competitive set analysis, and supervision of timesheet management. With strong multitasking skills and a commitment to precision, you will enhance departmental efficiency and help deliver exceptional experiences for both guests and team members.

What will I be doing?

As the F&B coordinator, you will be responsible for performing the following tasks to the highest standards:

Operations

• Review post‑event reports to ensure accuracy and completeness.
• Monitor the FCS system to prevent delays or pending tasks.
• Ensure timely submission of productivity reports (maximum two days pending).
• Maintain and update guest review records from TripAdvisor and Google.
• Support F&B outlet managers with special and VIP events.
• Keep menus and product lists current across all outlets.
• Track team punctuality and report lateness as required.
• Produce regular competitive analysis.

Culture

• Foster a collaborative, positive, and innovative work environment.
• Ensure a respectful and inclusive workplace in line with company policies.
• Recognize team contributions and encourage creativity.
• Maintain discretion when handling confidential information.

Administration

• Maintain administrative records for the Director and Assistant Director of F&B.
• Organize schedules, appointments, and correspondence.
• Attend daily F&B meetings, prepare minutes, and distribute within 24 hours.
• Prepare presentations and reports for monthly departmental meetings.
• Maintain an organized filing system for easy information retrieval.
• Upload training calendars and maintain outlet training records.
• Track probation evaluations for new hires.
• Maintain documentation for audits, licensing, and compliance.
• Prepare requisitions, work orders, and operational paperwork.
• Record daily F&B revenues in shared analysis files.
• Track beverage promotions and marketing activities, evaluating ROI.
• Ensure purchases and inventory align with financial targets.
• Manage office supply inventory with cost‑control efficiency.

Guest & Team Experience

• Handle guest inquiries and reservations, including outside operational hours.
• Monitor guest feedback, ensuring timely follow‑up on comments and complaints.
• Support loyalty initiatives by tracking and recognizing repeat guests.
• Promote a guest‑centric culture within the F&B team.
• Maintain training records and ensure adherence to learning schedules.

Communication

• Facilitate clear communication between F&B management and outlet teams.
• Liaise with other departments to resolve issues efficiently.
• Represent Waldorf Astoria Kuala Lumpur professionally in all communications.
• Ensure timely responses to reservations and guest inquiries.
• Compile action plans from weekly stay experience meetings.
• Communicate outlet promotions effectively and ensure timely execution.

Other Duties

• Maintain records of new team members’ employment details.
• Monitor grooming and uniform standards across outlets.
• Uphold WA and Hilton brand service standards.
• Support the team in maintaining an organized workspace.
• Perform additional duties as assigned by F&B leadership.

What are we looking for?

A Food & Beverage Coordinator serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum of 3 years in a similar role within a well‑established hotel.
• Strong multitasking, record‑keeping, and attention to detail.
• Proficiency in Microsoft Office Suite; familiarity with hotel systems (FCS, POS) is an advantage.
• Excellent English communication, business correspondence, and interpersonal skills.
• Ability to prioritize tasks, meet deadlines, and handle confidential information with discretion.
• Proactive approach to problem‑solving and process improvement.
• Competence in Canva, Adobe InDesign, and Adobe Illustrator for menu design, presentations, and creative collateral.
• Broad experience in food & beverage operations and modern management principles.
• Knowledge of current and emerging F&B trends in south‑east Asia, with the ability to anticipate future developments.
• Experience in tracking performance metrics and preparing financial reports.
• Exposure to team training, onboarding, and luxury service standards (e.g., Forbes).

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!