Floor Supervisor

Shangri-La Hotels and Resorts; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain is seeking a Floor Supervisor in Ipoh, Malaysia. The successful candidate will manage the presentation of guestrooms and public areas in line with strict hotel standards. Responsibilities include training staff, maintaining cleanliness, and ensuring guest satisfaction. Candidates should have at least three years of relevant experience in a sizable hotel's housekeeping department and be proficient in English and Chinese. This position offers competitive benefits in a supportive workplace environment.

Benefits

Structured learning pathways

Competitive benefits

Colleague stay/travel perks

Qualifications

• Minimum 3 years of experience in Housekeeping Department in sizable Hotels.
• Strong leadership and organizational skills essential.
• Excellent communication skills in English and Chinese required.

Responsibilities

• Manage overall presentation of guestrooms and public areas.
• Ensure cleanliness in guestrooms and surrounding areas.
• Coordinate with Room Butlers for guest requests.
• Conduct training for Room Butlers.
• Control guest supply inventory.

Skills

Leadership skills

Interpersonal skills

Organizational skills

Customer-oriented

Fluent in English

Fluent in Chinese

Job description

About Us

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities.

Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Luxury 5-Star Hotel in Hong Kong | Kerry Hotel Hong Kong

About the Role

As a Floor Supervisor, you will be managing the overall presentation of guestrooms and public areas, ensuring it aligns with Shangri-La standards.

Key Responsibilities

• Maintain cleanliness in guestrooms and surrounding areas according to Hotel standards.
• Coordinate with Room Butlers regarding guest requests and required items.
• Conduct service and chemical usage training for Room Butlers.
• Manage and control guest supply inventory.
• Perform any other duties as assigned by Management.

About You

• At least 3 years of relevant experience in the Housekeeping Department in sizable Hotels.
• Strong leadership, interpersonal, and organizational skills.
• Customer-oriented and quality-driven team player.
• Excellent command of spoken and written English and Chinese.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.