Fintech Support - Korean Speaker

Teleperformance; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer support provider is seeking a dedicated Fintech Support – Korean Speaker in Penang, Malaysia. In this role, you will manage customer inquiries via email, chat, and phone, ensuring a premium experience in line with luxury hospitality standards. Candidates should be fluent in Korean and proficient in English, with a minimum SPM/Diploma qualification. The position requires working rotational shifts, including weekends and holidays.

Benefits

Competitive salary and allowances

Structured training and career growth opportunities

Multi-cultural, supportive team culture

Qualifications

• Fluent in Korean with a TOPIK Level 4 to 6 certification.
• Prior customer service experience, preferably in hospitality or contact center.
• Able to work on-site in Malaysia and willing to work rotational shifts.

Responsibilities

• Respond to Korean-speaking guests via email, chat, and phone.
• Provide accurate information regarding hotel services and promotions.
• Handle guest feedback and special requests with empathy.

Skills

Fluent in Korean (spoken and written)

Proficient in English

Strong communication skills

Service-oriented

Education

Minimum SPM/Diploma qualification; degree preferred

Job description

Job Title: Fintech Support – Korean Speaker
Location: Malaysia
Work Schedule: 5 days per week, rotational shifts

Job Overview

We are looking for a dedicated and professional Fintech Support – Korean Speaker to join our team Penang. In this role, you will handle customer inquiries via email, chat, and phone calls—ensuring a seamless and premium guest experience in line with luxury hospitality standards.

Key Responsibilities

• Respond to Korean-speaking guests via email, chat, and phone in a timely and professional manner.
• Provide accurate information regarding hotel services, reservations, facilities, and promotions.
• Handle guest feedback, special requests, and complaints with empathy and efficiency.
• Maintain detailed and accurate records of guest interactions.
• Collaborate with internal teams to resolve customer issues promptly.
• Uphold brand standards in every interaction and maintain high service quality.

Requirements

• Fluent in Korean (spoken and written).
• Must have TOPIK Level 4 until 6 certification for Non-Native speakers.
• Proficient in English (additional languages are a plus).
• Minimum SPM/Diploma qualification; degree preferred.
• Prior customer service experience is an advantage, especially in hospitality or contact center.
• Willing to work rotational shifts (including weekends and public holidays).
• Professional, patient, and service-oriented with strong communication skills.
• Able to work on-site in Malaysia.

Benefits

• Competitive salary and allowances
• Structured training and career growth opportunities
• Multi-cultural, supportive team culture