Fintech QA & Training Specialist

EBC Tech; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading technology company based in Kuala Lumpur is looking for a Quality Assurance and Training Specialist. In this role, you will coordinate training programs to enhance both individual and team performance, deliver engaging training sessions, and assess customer service metrics. The ideal candidate will have over 5 years of experience in customer service within the Fintech industry, excellent communication skills, and fluency in English and Mandarin. Experience with Salesforce or CRM is preferred.

Qualifications

• 5+ years of hands-on experience in customer service and quality assurance in Fintech or similar industry.
• Ability to provide constructive feedback and communicate effectively.
• Knowledge of goal-setting practices and problem-solving capabilities.

Responsibilities

• Coordinate training and development initiatives for stakeholders.
• Deliver engaging training sessions in various formats.
• Prepare training reports and maintain quality standards.

Skills

Communication skills

Organizational skills

Problem-solving

Customer service

Quality assurance

Fluency in English

Fluency in Mandarin

Tools

Salesforce

CRM systems

Job description

A leading technology company based in Kuala Lumpur is looking for a Quality Assurance and Training Specialist. In this role, you will coordinate training programs to enhance both individual and team performance, deliver engaging training sessions, and assess customer service metrics. The ideal candidate will have over 5 years of experience in customer service within the Fintech industry, excellent communication skills, and fluency in English and Mandarin. Experience with Salesforce or CRM is preferred.