Financial Systems Support Analyst (Microsoft Dynamics 365)

Miki Travel; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

A dynamic travel company in Kuala Lumpur is seeking an experienced ERP Application Support Specialist to provide daily support for financial modules in Microsoft Dynamics 365 Finance & Operations. The ideal candidate will have at least one year of hands-on experience, strong analytical and problem-solving skills, and excellent communication abilities. Responsibilities include managing support requests, troubleshooting issues, and documenting processes. The role also offers benefits such as health insurance and opportunities for professional development.

Benefits

Additional leave

Health insurance

Maternity leave

Opportunities for promotion

Parental leave

Professional development

Qualifications

• Minimum 1 year of experience in supporting ERP financial systems.
• Experience in troubleshooting financial systems and managing application changes.
• Ability to create user manuals and visual guides.

Responsibilities

• Provide daily application support for key financial modules.
• Manage and coordinate system change requests.
• Troubleshoot incidents and technical issues.
• Log, prioritize, and monitor support tickets.
• Conduct testing and validation of system updates.
• Assist with system upgrades and maintenance.

Skills

Microsoft Dynamics 365 Finance & Operations support

Level 1 and Level 2 application support

Analytical skills

Problem-solving skills

Communication skills

Documentation skills

SQL knowledge

Tools

Azure DevOps

Jira

Job description

Requirements

• Minimum 1 year of hands‑on experience supporting Microsoft Dynamics 365 Finance & Operations system or major ERP financial system preferred
• Proven experience delivering Level 1 and Level 2 application support.
• Solid understanding of financial processes and accounting principles (AR, AP, GL).
• Strong analytical, troubleshooting, and problem‑solving skills with the ability to work both independently and collaboratively.
• Experience in gathering business requirements and documenting processes.
• Excellent communication skills (verbal and written) with the ability to explain technical concepts to non‑technical users.
• Familiarity with tools for managing application changes and deployments (e.g., Azure DevOps, Jira).
• Experience working with software vendors and consultants is a bonus.
• Ability to create high‑quality user manuals and visual guides (using screenshots and diagrams).
• Basic understanding of database concepts (e.g., SQL) and application data structures in D365.
• Exposure to IBM iSeries environments is an added advantage.

Responsibilities

• Provide daily application support for key financial modules (e.g., Accounts Payable, Accounts Receivable, General Ledger, Project Accounting, Sales/Purchasing).
• Manage and coordinate system change requests from initial business need through to accurate and timely completion.
• Troubleshoot and resolve incidents, service requests, and technical issues within the financial systems and their integrated platforms.
• Serve as the primary contact for application‑related inquiries, escalating issues to internal teams or third‑party vendors when required.
• Offer Level 1 and Level 2 technical support to internal users across global entities, maintaining high service quality and timely resolutions.
• Log, prioritize, and monitor support tickets using the internal ticketing system, ensuring clear and complete documentation.
• Effectively communicate issue status and resolution progress to end users, IT teams, and management.
• Conduct thorough testing and validation of system updates, configuration changes, and new features before they are deployed to users.
• Support audit activities by generating system reports, providing data extracts, and supplying supporting documentation.
• Develop and maintain clear user guides, training materials, and process documentation for supported applications.
• Collaborate with both local and offshore IT teams to resolve issues and implement system enhancements.
• Assist with system upgrades, maintenance, and deployment cycles, including testing and post‑implementation support.

Benefits

• Additional leave
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development