Financial Services Consultant

CIMB; Malaysia; On-site; MYR 50,000 - 80,000; Full time

Job summary

A leading financial institution in Malaysia is seeking an experienced sales professional to promote and sell Bancassurance products. The successful candidate will provide tailored financial advice to customers, ensuring satisfaction and fostering long-term relationships. Responsibilities include managing sales processes and collaborating with the sales team to achieve targets. Candidates should have a proven track record in sales and excellent communication skills. This position offers a dynamic work environment focused on both individual and team success.

Qualifications

• Proven experience in sales, preferably in financial or insurance products.
• Strong communication and interpersonal skills.
• Ability to meet sales targets and manage customer relationships.

Responsibilities

• Promote and sell Bancassurance products to customers.
• Provide professional financial advice based on customer needs.
• Ensure high levels of customer satisfaction and service.

Skills

Sales management

Customer relationship management

Teamwork

Financial advice

Job description

Overview

Promote and professionally sell a wide range of Bancassurance products to the Bank's existing and potential customers.

Sales Planning & Execution

• To promote and professionally sell a wide range of Bancassurance life insurance products to the Bank’s existing and potential customers.
• To provide professional advice on appropriate financial products based on customer needs.
• To ensure customer satisfaction and provide excellent after-sales service.
• To plan and implement sales activities related to Bancassurance products.
• To act promptly on all leads and follow-up activities.
• To acquire good knowledge of Bancassurance products in the market.
• To achieve individual sales targets and contribute towards the branch target.
• Manage sales pipeline by participating in sales management routines.
• Keep abreast of accurate and updated information on products, services, etc.
• Participate in CPD activities to increase knowledge and skills.
• Update branch managers on the status of activities and any issues when necessary.
• To actively market and sell Sunlife products to all customers.
• Actively involved in cross-product sales activities to ensure optimal customer reach, product exposure and effective operations that optimize delivery to customers.
• Ensure the success of all relevant sales campaigns.

Customer Relationship

• Handle customer inquiries diligently and resolve or escalate to the appropriate parties as needed.
• Refer customers to the relevant officer/salesperson for other products and services.
• Resolve customer complaints and escalate to the respective parties where necessary.
• Develop and build long-term business relationships with customers.

People Management

• Encourage and promote teamwork within the branch sales team by:
  • Providing assistance (e.g., training, knowledge sharing, covering duties) to sales team members where necessary.
  • Identifying and sharing new ideas and approaches for increasing sales and maximising customer experiences.
  • Maintaining a conducive and professional working relationship within the sales team.
• Project a professional business image at all times through high standards of housekeeping and personal grooming.

Others

• To undertake special assignments and ad-hoc functions as and when required.

Compliance

• To comply strictly with CIMB Bank's policies and procedures, including credit control procedures, audit compliance and BNM guidelines.
• To comply with the Code of Sales Ethics and Governance.
• To respond to compliance inquiries from the Vertical line (BM, RD, Head of DC) and Horizontal line (Segment Manager and Sales Segment Support Lead).
• To ensure the completeness and accuracy of customer documents and information for sales execution and submission.
• To perform housekeeping on business documentation efficiently and exercise caution with all confidential information.
• To submit necessary information to the relevant parties and follow up in a timely manner.