Financial Crime Intelligence Officer

Revenue Group; Selangor; On-site; MYR 150,000 - 200,000; Full time

Job summary

A financial technology firm in Malaysia is seeking a Financial Crime Intelligence Officer to oversee daily refund processing within E-wallet and payment schemes. This role involves verifying transaction details and maintaining accurate records, alongside effective communication with customers and merchants. The ideal candidate has a relevant degree, certifications in dispute resolution, and at least 3 years of experience in financial crime or chargeback management. This position plays a vital role in compliance and operational efficiency.

Qualifications

• Degree in International Management or equivalent qualification.
• Minimum 3 years of experience in Financial Crime or Chargeback.
• Certification in Dispute Resolution related to Visa and Mastercard is required.

Responsibilities

• Process refunds for E-wallet and payment schemes daily.
• Verify transaction details for accurate refunds.
• Maintain meticulous records for auditing purposes.
• Communicate with customers and merchants regarding refunds.
• Perform daily reconciliations with the Finance department.

Skills

Refund processing

Financial reconciliation

Customer communication

Market intelligence

Education

Degree in International Management

Diploma in Technology Management

Certification in Dispute Resolution for Visa and Mastercard

Job description

Job Summary:

The Financial Crime Intelligence Officer (FCI) is accountable for the daily processing of refunds within E-wallet and payment schemes. They guarantee accuracy and timeliness in accordance with established protocols, verifying transaction details, and maintaining meticulous records for auditing purposes. In addition to ensuring compliance with refund policies, they adeptly communicate with both customers and merchants, conduct daily reconciliations with the Finance department, and remain abreast of any updates to refund policies.

Responsibilities:

• Processing refunds as requested by E-wallet and payment schemes on a daily basis.
• Ensuring timely and accurate processing of refunds according to established procedures and guidelines.
• Verifying transaction details and customer information to facilitate refunds accurately.
• Maintaining records of refund transactions and documentation for future reference and auditing purposes.
• Communicating effectively with customers and merchants regarding refund inquiries and resolutions.
• Performing daily reconciliation with the Finance team to ensure accuracy and consistency in financial records.
• Staying updated on refund policies and procedures for e-wallet and payment schemes to ensure compliance.
• Providing support to other team members as needed in tasks related to refund processing and customer inquiries.
• Executing market intelligence initiatives and managing report management.
• To perform additional duties or responsibilities delegated by the Chief Compliance Officer (CCO) or their designated representative.
• To assist and act as an alternative Merchant Risk and Credit Management officer.

Qualifications:

• Degree in International Management.
• Diploma in Technology Management.
• Certification in Dispute Resolution and chargeback for Visa and Mastercard’s.
• Minimum 3 Years of experience in Financial Crime/ Chargeback and card separation.