Field Technical Support Engineer – Pre & Post-Sales

Balluff; Subang Jaya; On-site; MYR 183,000 - 246,000; Full time

Job summary

A leading automation technology firm in Malaysia seeks a Technical Support Specialist to provide pre- and post-sales support. Responsibilities include assisting with product selection, technical presentations, and resolving customer inquiries. The ideal candidate holds a bachelor's degree in a related field and has at least 5 years of experience in the automation industry. Strong communication skills in English are essential for this role. Frequent travel within the Singapore region is required for customer engagements.

Qualifications

• Bachelor’s degree in electrical engineering, Mechatronics, Automation, or a related field.
• Minimum of 5 years in the automation or related industry; preference for candidates with 8+ years.
• Excellent verbal and written communication skills in English for effective presentations.

Responsibilities

• Support product selection and prepare proposals for integration.
• Assist with Service Desk Tickets for customer inquiries via email and calls.
• Conduct technical meetings and product presentations at customer sites.

Skills

Technical presentation

Customer engagement

Problem-solving

Proactive mindset

Education

Bachelor's degree in electrical engineering, Mechatronics, Automation, or a related field

Tools

Node-Red

Codesys

VB

C#

JSON

Job description

A leading automation technology firm in Malaysia seeks a Technical Support Specialist to provide pre- and post-sales support. Responsibilities include assisting with product selection, technical presentations, and resolving customer inquiries. The ideal candidate holds a bachelor's degree in a related field and has at least 5 years of experience in the automation industry. Strong communication skills in English are essential for this role. Frequent travel within the Singapore region is required for customer engagements.