Field Support Engineer

Nvsion Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A technology company in Penang is seeking a Technical Support Engineer to provide on-site support for vision inspection machines. You will conduct diagnostics, resolve issues, and collaborate with the R&D team to enhance products. Ideal candidates hold a relevant degree, have strong problem-solving and communication skills, and are willing to travel frequently. This role is suitable for those with 1-2 years of experience in technical customer service or fresh graduates with strong fundamentals.

Qualifications

• 1–2 years of relevant experience in field support or technical customer service is a plus.
• Able to work independently in dynamic environments.
• Willing to travel frequently, both locally and abroad.

Responsibilities

• Provide on-site technical support for system setup and troubleshooting.
• Conduct system diagnostics and resolve technical issues efficiently.
• Deliver knowledge transfer and training to customers and partners.

Skills

Customer-oriented mindset

Communication skills

Problem-solving skills

Education

Diploma/Bachelor's Degree in Engineering, Computer Science or related fields

Job description

Responsibilities

• Provide on-site technical support for system setup, maintenance, and troubleshooting of vision inspection machines.
• Conduct system diagnostics and resolve technical issues efficiently at customer sites.
• Travel domestically and overseas to support customer deployments and build strong client relationships.
• Deliver knowledge transfer and training to customers and channel partners.
• Collaborate closely with the R&D team to provide real-world insights for product improvement based on field feedback.

Requirements

• Diploma/Bachelor's Degree in Engineering (Electrical, Electronics, Mechatronics, Mechanical), Computer Science, or related fields.
• 1–2 years of relevant experience in field support or technical customer service is a plus (fresh graduates with strong fundamentals are welcome).
• Strong customer-oriented mindset with good communication and problem-solving skills.
• Able to work independently in dynamic environments.
• Willing to travel frequently, both locally and abroad.
• Own transport is required.
• Flexible and able to work extended hours when needed.

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