Field Service VII - Thermal

Vertiv; Petaling Jaya; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global leader in critical digital infrastructure is seeking a Thermal Field Service Engineer in Petaling Jaya, Malaysia. The role involves maintenance and repair of precision cooling systems essential for data centers and industrial sites. Candidates should have a diploma or degree in Mechanical Engineering or a related field, and 2-4 years of experience in thermal systems. A strong commitment to customer service and technical excellence is essential, alongside relevant certifications and a valid driving license.

Benefits

Continuous development programs

Opportunity for growth and learning

Focus on teamwork and innovation

Qualifications

• 2-4 years of experience in thermal systems or data center maintenance.
• Familiarity with DOE safety and environmental standards.
• Self-motivated and organized with the ability to work independently.

Responsibilities

• Respond to service calls and emergencies professionally.
• Perform preventive and corrective maintenance on cooling systems.
• Submit accurate service reports via necessary systems.

Skills

Customer service

Mechanical aptitude

Fault finding

Communication skills

Education

Diploma or Degree in Mechanical Engineering, HVAC, or related field

SKM Level 2 or 3 in Refrigeration and Air Conditioning

JPK-accredited NC2 certification in Air Conditioning and Refrigeration

Tools

Oracle Mobile Field Service (MFS)

Job description

JoinaHigh-PerformanceCultureThatDrivesInnovationandExcellence

AtVertiv,wedon’tjusthiretalent—

wecultivateleaderswhodriveinnovationandengageteamstopushthelimitsofwhat’spossible.Asagloballeaderincriticaldigital infrastructure,wearescalinguptomeetthedemandsofAI,datacenters,andnext-gentechnology—andweneedbold,high-performingindividualslikeYOUtotakeustothenext level.

WhyVertiv?

• High-PerformanceCulture:Weempoweryoutothinkbig,executewith excellence,anddeliverimpact.Ourperformance-drivenmindsetrewardsthose whochallengethestatusquoanddrivemeaningfulchange.Over50CEOAwardsaregivenannuallytorecognize toptalentmoving the needleforward.
• LeadershipWithoutLimits:LeadershipatVertivgoesbeyondjusttitles—it’saboutaccountability,trust,andownership. Ourleadersengageanddrivewithcollaboration,innovation,andcustomer-centricthinking,settingthefoundationfor anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects, you’ll have the opportunity toexpand your expertise and grow your career.
• APlaceforEveryone:OurcommitmenttoInclusionensuresthatallemployee’s uniquestrengthsandperspectivesarevalued.Yourvoicematters,yourgrowthis prioritized, and your success is celebrated.

Summary:

Vertiv Malaysia is seeking a technically skilled and customer-focusedThermal Field Service Engineerto support the maintenance, troubleshooting, and emergency repair of precision cooling systems and other contracted thermal infrastructure. This role is vital in ensuring the reliability of mission-critical environments such as data centers, telecom facilities, and industrial sites.

Diploma and degree holders with experience in data center operations and thermal systems are strongly encouraged to apply.

Key Responsibilities:

• Respond professionally and promptly to assigned service calls and emergencies.
• Perform preventive and corrective maintenance on precision cooling systems (e.g., Liebert units, AHUs, chillers, cooling towers).
• Ensure all work complies with safety standards, company policies, and relevant codes of practice.
• Maintain a minimum 90% completion rate for planned maintenance tasks.
• Communicate effectively with scheduling teams and update job statuses promptly.
• Submit accurate service reports via Oracle Mobile Field Service (MFS) and Field DB systems.
• Identify and report service or sales leads through proper channels.
• Maintain tools, equipment, and company property in good condition.
• Participate in team activities, including callout rotations and standby duties.
• Provide cross-support to other service domains (e.g., power systems, monitoring solutions) when required.

Qualifications:

• Diploma or Degree in Mechanical Engineering, HVAC, or related field.
• 2–4 years of experience in thermal systems or data center maintenance.
• SKM (Sijil Kemahiran Malaysia) Level 2 or 3 in Refrigeration and Air Conditioningor equivalent.
• JPK-accredited NC2 certificationin Air Conditioning and Refrigeration.
• CIDB green cardand familiarity with DOE safety and environmental standards.
• Strong fault-finding skills and mechanical/electrical aptitude.
• Excellent customer service and communication skills.
• Self-motivated, organized, and able to work independently.
• Valid driving license (GDL is an advantage).
• Willingness to travel, work overtime, weekends, and be on standby for breakdowns.

Preferred Qualifications:

• Strong computer literacy and familiarity with service reporting tools.
• Prior experience in environmental services or mission-critical infrastructure.
• Clean driving record and professional presentation.

Travel Requirement:

• Up to95%
  

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety.Integrity. Respect.Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example