Field Service Engineer

Hitachi Vantara Corporation; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

A global technology service provider is seeking a skilled Field Service Engineer in Petaling Jaya, Malaysia. The role involves providing technical support, performing installations and repairs, and developing client relationships. Ideal candidates have over three years of relevant experience, strong mechanical and electrical skills, and are proficient in English. The position offers competitive employee benefits designed to support overall wellbeing.

Benefits

Employer-sponsored medical plan

Employer provident fund

Group Term Life insurance

Leave programs

Qualifications

• More than 3 years in Substations and Power Quality/FACTS Field Services.
• Hands-on experience with substation construction and high voltage equipment.
• Proficient in both spoken and written English.

Responsibilities

• Perform field service operations including installation, maintenance, and repairs.
• Identify and resolve electrical or mechanical problems.
• Ensure compliance with regulations and internal guidelines.

Skills

Technical skills

Problem-solving

Communication

Education

Degree in electrical or mechanical engineering

Tools

MS Word

MS Excel

SharePoint

Job description

Description

The opportunity:

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand-alone or as part of an EnCompass™ partnership agreement. Additionally, the net-zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made-for sustainability offerings.

The Field Service Engineer will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing on-going relationships with customers to secure future business. The Field Service Engineer may resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

How you’ll make an impact:

• You will perform field service operations with strong technical skills.

• You will deliver outstanding services remotely or on-site, including installation, maintenance, and repairs.

• You will exceed customer expectations by understanding and anticipating their needs, troubleshooting equipment failures and proactively preventing issues.

• You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.

• You will suggest product and process improvements to enhance operations.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• A college or university degree in a technical field (electrical or mechanical engineering) is an asset. Strong mechanical and electrical aptitudes.

• More than 3 years in Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre-commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).

• Experience in Industrial Mechanic and Electrical/Substation.

• Hands-on experience with substation construction, high voltage equipment, and electrical testing.

• Proficient in MS Word, Excel, Outlook, SharePoint, and test equipment software.

• Collaborative, solutions-oriented approach with strong communication skills. Proficiency in both spoken & written English language is required.

More about us:

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer-sponsored medical plan (inc. dental care).

• Employer provident fund (EPF) – employer and employee.

• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance • Hospitalization Insurance.

• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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