Field Service Engineer

H-E Parts; Petaling Jaya; On-site; MYR 150,000 - 200,000; Full time

Job summary

A global engineering service provider is seeking a Field Service Engineer in Petaling Jaya, Malaysia. This role involves providing technical advice and support to customers, focusing on equipment installation, testing, and troubleshooting. The ideal candidate will have a degree in engineering and over 3 years of field service experience in substations and power quality. Strong communication skills and proficiency in English are required. The company offers competitive benefits including a medical plan and provident fund.

Benefits

Employer-sponsored medical plan

Employer provident fund

Group Term Life insurance

Leave programs

Qualifications

• More than 3 years in Substations, Power Quality/FACTS Field Services.
• Hands-on experience with substation construction, high voltage equipment.
• Proficiency in both spoken & written English language.

Responsibilities

• Perform field service operations with strong technical skills.
• Deliver outstanding services including installation, maintenance, and repairs.
• Troubleshoot equipment failures and proactively prevent issues.

Skills

Technical skills

Problem solving

Communication skills

Electrical aptitude

Mechanical aptitude

Education

Degree in electrical or mechanical engineering

Tools

MS Word

MS Excel

Outlook

SharePoint

Job description

Location

Petaling Jaya, Selangor, Malaysia

Job Category

Engineering & Science

Job Schedule / Remote

Full time • Remote: No

Company

HITACHI ENERGY MALAYSIA SDN. BHD.

The opportunity

Hitachi Energy Service is a trusted lifecycle partner, providing customers with secure, sustainable, and innovative service solutions, globally. Our Service offerings empower customers & partners to holistically manage the asset lifecycle—from start-of-life (e.g., Install & Commission), through services designed to strengthen operational-life (e.g., Upgrade, Repair & Extend), to end-of-life activities (e.g., Replace & Decommission). Designed to adapt to every O&M strategy, services can be procured stand‑alone or as part of an EnCompass™ partnership agreement. Additionally, the net‑zero transition begins with the Installed Base and we continue to innovate across our ‘Sustain & Decarbonize’ category, which includes our made‑for sustainability offerings.

Field Service Engineer will focus on providing technical advice to customers including commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start‑up. Researching, evaluating, and recommending new products or equipment upgrades that will meet customer needs. Developing ongoing relationships with customers to secure future business. The Field Service Engineer may resolve/troubleshoot implementation problems and/or train customers on the features of the equipment they have purchased.

How you’ll make an impact

• You will perform field service operations with strong technical skills.
• You will deliver outstanding services remotely or on‑site, including installation, maintenance, and repairs.
• You will exceed customer expectations by understanding and anticipating their needs, troubleshooting equipment failures and proactively preventing issues.
• You will identify and resolve electrical or mechanical problems with minimal assistance and develop potential sales and business opportunities through customer knowledge.
• You will suggest product and process improvements to enhance operations.
• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background

• A college or university degree in a technical field (electrical or mechanical engineering) is an asset. Strong mechanical and electrical aptitudes.
• More than 3 years in Substations, Power Quality/ FACTS Field Services (Problem Identification, Installation, Testing, pre‑commissioning, commissioning, maintenance, extensions, replacements, upgrades and retrofit, end of life service etc.).
• Experience in Industrial Mechanic and Electrical/Substation.
• Hands‑on experience with substation construction, high voltage equipment, and electrical testing.
• Proficient in MS Word, Excel, Outlook, SharePoint, and test equipment software.
• Collaborative, solutions‑oriented approach with strong communication skills. Proficiency in both spoken & written English language is required.

More about us

We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Employer‑sponsored medical plan (inc. dental care).
• Employer provident fund (EPF) – employer and employee.
• Group Term Life insurance, Group Personal Accident insurance, Group Business Travel insurance • Hospitalization Insurance.
• Leave programs (Annual leave, medical leave, Hospitalization leave, Exam leave etc.).

*Benefits are subject to the respective plan rules.

We can provide more information during the recruitment process.

Equal Opportunity & Disability Accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.