Field Service Engineer

Upscale Sdn Bhd; Kulim; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading engineering company is looking for a skilled technician to perform and supervise the installation and maintenance of equipment in Kulim, Malaysia. The ideal candidate has a Bachelor's degree and at least 2 years experience in equipment engineering or technical customer service, preferably in the semiconductor industry. This role involves building customer relations, analyzing feedback, and ensuring high-quality service delivery. Excellent communication skills in both Bahasa Melayu and English are essential, along with strong troubleshooting abilities.

Qualifications

• Preferred Bachelor's degree in electrical, mechanical engineering, or related field.
• Minimum 2 years experience in equipment engineering or service.
• Experience in MOCVD systems is preferred.
• Experience in European companies is an advantage.

Responsibilities

• Perform and supervise installation and technical system checks of equipment.
• Conduct service and maintenance on new and used systems.
• Collect, analyze, and report customer feedback to the line manager.
• Follow up on service-related activities and execute service tasks timely.
• Build corporate image by delivering excellent customer service.

Skills

Troubleshooting mechanical systems

Troubleshooting electrical systems

Troubleshooting vacuum systems

Troubleshooting gas systems

Software control systems

Oral and written Bahasa Melayu

Oral and written English

Education

Bachelor's degree in electrical, mechanical engineering, or related field

Job description

Perform and supervise installation, technical system checks and commissioning of equipment at customers sites mainly in Kulim, MY but in future potentially all over Malaysia and Singapore.

Perform service and maintenance on new as well as on used systems.

Continuously collect, analyze and summarize customers feedback, and report to the line manager.

Follow up of service-related activities and timely Execution of service tasks.

Build up and maintain corporate image by delivering excellence in customer service.

Support and advice customers in operation, handling, and maintenance.

Introduction of new equipment to the customer.

Provide and present performance data and technical presentations to the customer.

Ensure the proper function of tools and safety equipment, strictly following safety procedures to handlehazardous chemicals.

On-call duty and shift duty might be required upon customer request.

Qualifications:

Bachelor's degree, major in electrical, mechanical engineering, or related field is preferred.

2 years experience in equipment engineering or service, preferably from Semiconductor-, CVD- or PVD industry.

Experience in technical customer service of MOCVD systems is preferred.

Working experience in European companies is preferred.

Excellent in oral and written Bahasa Melayu and English.

Strong skills in troubleshooting mechanical, electrical, vacuum, gas and software control systems.

Able to work independently and in a team.