F&B Captain

Accor; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

An international hospitality group is seeking an experienced F&B Captain to join their team in Sepang, Malaysia. The role involves leading service teams, ensuring exceptional dining experiences, and managing operational logistics. Candidates should have at least 2 years of experience and possess a Diploma in Hotel Management. The position offers an opportunity to thrive in a dynamic and supportive environment, maintaining high standards and guest satisfaction.

Benefits

Exclusive benefits specific to the sector

Qualifications

• Minimum 2 years working experience as F&B Captain in Restaurant, Banquet operations, or In-Room Dining.
• Able to maintain high standards of cleanliness and functionality.
• Capable of addressing guest feedback and concerns efficiently.

Responsibilities

• Ensure exceptional dining experiences for guests.
• Manage staff schedules and handle operational logistics.
• Train new team members and conduct regular team meetings.

Skills

Discipline

Self-motivated

Good personal hygiene

Education

SPM / Diploma in Hotel Management/Catering & Events

Job description

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseof meaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,
Joinus andbecomeaHeartist®.

Job Description

We are seeking an experienced and dynamic F&B Captain to join our team in Sepang, Malaysia. As an F&B Captain, you will play a crucial role in ensuring exceptional dining experiences for our guests while leading and motivating our service team.

• Greet and interact with guests, addressing inquiries, concerns, and special requests promptly and professional
• Proper handling of cashier, ensure that all bills were correctly charged and appropriate changereturn to guest, for any cash payment made by guest. For creditcard, e-wallet, on-line payment, ensure that correct amount entered, and all bills must be posted, closed immediately in POS upon guest’s payment received.
• Responsible to keep the work stations organized, clean, neat and required mise‑en‑place were ready/top‑up.
• Ensure consistent high‑level service and maintain customer satisfaction
• Manage staff schedules and handle operational logistics
• Liaise between the kitchen and service areas to ensure smooth operations
• Address and resolve guest complaints and concerns efficiently
• Maintain inventory and report needs for supplies and equipment
• Train new team members and conduct regular team meetings
• Implement and monitor health and safety protocols
• Assist the F&B Supervisor as required
• Contribute to the development and implementation of service improvement initiative
• Ensures that working areas, furnishings and equipment are well‑maintained to a high standard of cleanliness, proper functionality, safe to use and zero faulty.
• Ensures that par levels of guest’s operating supplies, f&bstock are maintained and making sure item’s availability.
• Ensures that all maintenance defects are immediately reported to the departmental managers and being followed up with Engineering Department.
• Works in conjunction with the guidance of department manager’s, in changes and ideas on operation’s best practice.
• Capable to attend guest feedback/complaints or compliment and if necessary, refer them to Supervisor/Department’s Manager on‑duty for corrective action to taken service to taken immediate on.

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1. Candidate must possess at least SPM / Diploma Hotel Management/Catering & events

2. Minimum 2 years working experiences as F&B Captain in Restaurant, Banquet operations, In‑Room Dining

3. Discipline and self‑motivated

4. Good personal hygiene and neat appearance

Additional Information

Inspired Place for inspiring People

Embark on a new era of hospitality as ibis Styles Sepang KLIA opens its doors on February 1, 2024. Proudly managed by Accor under the dynamic ibis Styles concept, our hotel boasts 229 tastefully designed rooms. Host grand celebrations in our expansive ballroom accommodating 300 guests for a delightful dinner, or opt for intimate meetings in our small boardroom, perfect for 14 attendees. Enjoy quality family time by our spacious pool, creating cherished moments. Just a short 6‑minute drive from KLIA, we offer a resort‑inspired experience. Welcome to a world where comfort meets convenience at ibis Styles Sepang KLIA.

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