F&B ATTENDANT

Wyndham Garden i-City; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading hotel in Selangor is seeking a dedicated individual for a guest service role. Responsibilities include guiding customers to their tables, taking and serving food orders, and ensuring a clean dining environment. Ideal candidates should possess strong communication skills, a knack for upselling, and a commitment to excellence in hospitality. Training is provided for a thorough understanding of menu items.

Qualifications

• Experience in a hospitality role focusing on guest service.
• Ability to memorize orders and recommend menu items.
• Knowledge of cleanliness and food handling standards.

Responsibilities

• Lead customers to their tables and present menu items.
• Take and serve food and beverage orders accurately.
• Maintain cleanliness of the restaurant and uphold service standards.

Skills

Guest Service

Upselling

Cleanliness Standards

Job description

Overview

• Maximizes revenues through pro-active action (upselling)
• Produces check and receive payment to settle the payment

Operational Responsibilities

• Guest Service
  • Lead customers to their tables
  • Present menus to patrons and answer questions about menu items, making recommendations upon request
  • Inform customers of daily specials
  • Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff
  • Take orders from patrons for food or beverages
  • Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required
  • Check with customers to ensure that they are enjoying their meals and take action to correct any problems
  • Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
  • Clean tables and/or counters after patrons have finished dining
  • Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
  • Explain how various menu items are prepared, describing ingredients and cooking methods
  • Prepare tables for meals, including setting up items such as linens, silverware, and glassware

• Product
  • Constantly up keep the cleanliness of the restaurant
  • Well informed about the menus and other aspects of the hotel
  • Ensure all products have a valid expiry date

General

• Follows rules and regulations as per the hotel standard
• Complies with grooming standards
• Ensure work area is manned at all times

Marketing Responsibilities

• Ensure all the daily special and special meals is recommended to the guest
• Ensure wine up selling is done to every guest on every meal

Personnel and Training Responsibilities

• Attends daily briefings
• Constantly strive to acquire new knowledge