F&B Assistant Manager - Lounge & Guest Experience

Shangri-La Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A luxury hotel chain is seeking an experienced individual to oversee the daily operations of the Lobby Lounge in Kuala Lumpur. The successful candidate will lead and motivate a dynamic service team, ensuring exceptional service standards and guest satisfaction. Prior experience in a supervisory role within Food & Beverage management and strong communication skills are essential. This role offers an exciting opportunity to work in a prestigious environment with a focus on hospitality excellence.

Qualifications

• Diploma or higher qualification in Hospitality or F&B Management.
• Minimum 2–3 years’ experience in a supervisory role in F&B.
• Strong leadership skills to manage and inspire the team.

Responsibilities

• Oversee daily operations of the Lobby Lounge.
• Maintain exceptional service standards as per Shangri-La policies.
• Lead and motivate service staff, including scheduling and training.
• Handle guest feedback to enhance satisfaction.
• Monitor cost control and operational expenses.

Skills

Leadership skills

Excellent communication

Cost management

Flexibility/adaptability

Education

Diploma in Hospitality or Food & Beverage Management

Job description

A luxury hotel chain is seeking an experienced individual to oversee the daily operations of the Lobby Lounge in Kuala Lumpur. The successful candidate will lead and motivate a dynamic service team, ensuring exceptional service standards and guest satisfaction. Prior experience in a supervisory role within Food & Beverage management and strong communication skills are essential. This role offers an exciting opportunity to work in a prestigious environment with a focus on hospitality excellence.