Experience Analyst - Insights & Strategy

GrowthOps; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A marketing transformation agency is seeking an Experience Analyst aligned to Insights & Strategy in Kuala Lumpur. The role involves solving clients' business challenges, conducting research, and driving digital transformation initiatives. Candidates should possess a Bachelor's Degree, excellent analytical and communication skills, and be proactive learners. This position offers opportunities to travel within APAC and collaborate with diverse teams across the agency's network.

Qualifications

• Minimum Bachelor's Degree.
• Prior exposure to strategy supporting transformation projects.
• Excellent English communication skills (written & spoken).
• Able to think analytically and present ideas in a structured manner.
• Proactive and eager to learn.
• Able to travel (APAC) if required.

Responsibilities

• Solve clients' business challenges to help achieve their growth objectives.
• Analyze findings and conduct research to propose strategic initiatives.
• Design and drive implementation of new customer and/or employee experiences.
• Measure progress and effectiveness of digital transformation activities.

Skills

Analytical

Critical Thinking

Research

Education

Bachelor's Degree

Tools

Microsoft Office (PowerPoint, Word, Excel)

Job description

Experience Analyst - Insights & Strategy

Welcome to GO AsiaGrowthOps is a marketing transformation agency, consistently awarded the top Customer Engagement agency in APAC. For over 15 years, we’ve been helping brands go to market in Asia by integrating strategy, design, technology and AI. Trusted by enterprises and high-growth innovators, we specialise in supporting media, MarTech and creative operations across financial services, telecommunications, transportation, ecommerce, energy and more. GrowthOps is part of The Applied AI Company.

About your new role!

As an Experience Analyst aligned to Insights & Strategy, you will be assuming a diverse role delivering Digital Transformation work which cuts across strategy, customer experience, process optimization and change management disciplines.

Key Responsibilities

• Solve clients business challenges to help achieve their growth objectives
• Analyze client findings and conduct research to propose strategic initiatives and roadmaps
• Research typically spans Voice of Customer, Competitor Analysis, Leading Trends and Market Sentiment
• As such, can include but not limited to planning and executing customer/stakeholder surveys, interviews or focus groups
• Design and drive implementation of new customer and / or employee experiences
• Perform stakeholders’ analysis and change impact assessment
• Plan and coordinate training to ensure all users are prepared for change
• Measure progress and effectiveness of digital transformation activities and business readiness
• Execute strategy and deliver initiatives utilizing our creative, marketing and technology capabilities as an organization
• Support leads in strategizing and developing proposals for new business opportunities

What We'd Love To See From You

• Minimum Bachelor's Degree
• Prior exposure to professional experience in delivery or strategy supporting transformation projects
• Excellent English communication skills (written & spoken)
• Able to think analytically, problem solve and present ideas in a structured manner
• Proactive and eager to learn
• Able to travel (APAC) if the project requires
• Proficiency with Microsoft Office applications (PowerPoint, Word, Excel)

GO Asia is a part of the GrowthOps network – so you’ll have opportunities to learn and work on exciting projects with amazing talent from other agencies within our group. We have creative workspaces in Hong Kong, Singapore, Kuala Lumpur and Manila. GrowthOps is committed to providing an accessible and inclusive workplace for all employees.

Must have skills

• Analytical
• Critical Thinking
• Research

Good to have skills

• Process Improvement
• Change Management
• Stakeholder Management

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