Expatriate & Foreign Workers Affairs Specialist

DKSH; Selangor; On-site; MYR 48,000 - 60,000; Full time

Job summary

A multinational company seeking a proactive Mobility & Workforce Operations Executive in Selangor, Malaysia. Responsibilities include managing end-to-end processes for foreign workers, overseeing vendor services for lodging and transportation, and ensuring compliance with HR regulations. The ideal candidate should hold a Bachelor's degree in HR or Business Administration, with at least 2 years of experience in workforce mobility. Strong interpersonal and negotiation skills are needed to succeed in this role.

Qualifications

• Minimum 2 years of experience in People Operations or workforce mobility.
• Strong understanding of HR principles and vendor management.
• Knowledge of statutory requirements related to foreign worker employment.

Responsibilities

• Manage end-to-end mobility processes for foreign workers and expatriates.
• Oversee vendor deliverables related to lodging and transportation.
• Lead internal and external audits related to workforce operations.

Skills

Interpersonal skills

Communication skills

Negotiation skills

Vendor management

Regulatory knowledge

Education

Bachelor’s degree in Human Resources

Business Administration

Job description

We are seeking a proactive and detail-oriented Mobility & Workforce Operations Executive to manage end-to-end mobility processes for foreign workers and expatriates. This role involves vendor coordination, regulatory compliance, audit support, and operational excellence across workforce logistics and welfare.

General responsibilities

• Liaise with foreign and local manpower agencies to manage workforce supply and demand
• Oversee vendor deliverables related to lodging, transportation, and worker welfare
• Validate and verify attendance, overtime, and payment records for foreign and outsourced workers
• Manage work permits, visa applications, and regulatory documentation for expatriates
• Coordinate expatriate insurance, medical benefits, travel logistics, and onboarding support
• Liaise with immigration authorities and government bodies for approvals and submissions

Audit & Compliance

• Lead internal and external audits related to workforce operations
• Prepare and submit quarterly audit reports to management
• Ensure compliance with statutory regulations and JTK Human Rights policy

Process & Operational Excellence

• Develop and maintain SOPs and job aids for operational consistency
• Drive process improvements and automation initiatives to enhance efficiency and reduce costs
• Lead or support system enhancement and process alignment projects
• Ensure timely completion of requests and reports within SLA timelines
• Respond effectively to evolving business needs and stakeholder demands

Stakeholder Engagement

• Build and maintain strong relationships with internal and external stakeholders and vendors
• Facilitate effective communication and collaboration across departments
• Travel to other locations as required for operational support and coordination

Job requirements

• Bachelor’s degree in Human Resources, Business Administration, or related discipline
• Minimum 2 years of experience in People Operations or workforce mobility
• Strong understanding of HR principles, vendor management, and regulatory frameworks
• Excellent interpersonal, communication, and negotiation skills
• Knowledge of statutory requirements related to foreign worker employment and expatriate management
• Ability to work independently and collaboratively in a fast-paced environment
• Must be based in or willing to work at Kelana Jaya, The Ascent (HQ)