Senior Executive (Tenancy Management)

Randstad; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable property development company in Malaysia is seeking an Executive/Senior Executive in Tenancy Management to facilitate effective rental collections. The ideal candidate will manage communications with tenants, reconcile accounts, and collaborate with finance teams to ensure all payments are processed accurately. Candidates should possess a diploma or degree in Business Administration or a related field, along with a passion for maintaining accurate records. A supportive management team and rewarding work environment await the right individual.

Benefits

Positive work environment

Supportive management team

Generous rewards for performance

Qualifications

• Minimum of 2 years of experience in credit control or debt collection.
• Experience in customer service, administrative, or data entry roles is an added advantage.
• Strong communication and negotiation skills.

Responsibilities

• Assist in the timely and effective monthly collection of rental payments from tenants.
• Serve as the point of contact between management and tenants to understand reasons for non-payment.
• Collaborate with the Finance/Collection department to resolve payment issues.

Skills

Leasing

Tenancy

Tenant Management

Credit Control

Rental Collection

Debt Recovery

Property

Real Estate

Office

Retail

Mall

Commercial

Asset Management

Property Investment

Education

Diploma or Degree in Business Administration, Accounting, or related field

Tools

Microsoft Office

Job description

Executive/Senior Executive (Tenancy Management)

Job Details

About the company: A reputable government-linked property developer and investment company with a strategic portfolio of prime office buildings and retail spaces.

Responsibilities

• Assist in the timely and effective monthly collection of rental payments from tenants.
• Communicate with tenants regarding rental payments through various channels (phone calls, text, email, and formal letters).
• Send reminders and follow-up notices to tenants regarding upcoming and past-due rental payments.
• Serve as the point of contact between management and tenants; understand tenant's reasons for non-payment and escalate assistance accordingly.
• Update and maintain records of communication with tenants, payment statuses, and agreed repayment plans in the collection system.
• Assist in preparing rental statements, late payment notices, and other collection-related documentation.
• Maintain digital and physical files for easy retrieval and auditing.
• Reconcile tenant accounts to identify discrepancies and ensure accuracy of outstanding balances.
• Collaborate with the Finance/Collection department to resolve payment issues.
• Prepare collection reports and report any specific collection issues.
• Foster positive landlord-tenant relationships while ensuring timely rental collection and long-term business opportunities.

Qualifications

• Diploma or Degree in Business Administration, Accounting, or a related field.
• Minimum of 2 years of experience in credit control or debt collection.
• Experience in customer service, administrative, or data entry roles is an added advantage.
• Proficiency in Microsoft Office (especially Excel for tracking payments).
• Passionate about record keeping and maintaining high data accuracy.
• Strong communication and negotiation skills.
• Empathy and patience when dealing with difficult situations or sensitive tenant issues.

Culture and Benefits

Your future employer is financially strong and has been growing rapidly in recent years. They offer a positive work environment supported by a trusting and supportive management team. The company rewards employees generously for good performance and emphasizes personal growth.

How to apply

The above information serves as a general overview of the position. Please apply through this advertisement or visit www.randstad.com.my for further details. Due to the high volume of applications, only shortlisted candidates will be contacted.

Skills

• Leasing
• Tenancy
• Tenant Management
• Credit Control
• Rental Collection
• Debt Recovery
• Property
• Real Estate
• Office
• Retail
• Mall
• Commercial
• Asset Management
• Property Investment

Qualification

No additional qualifications required.

Education

Bachelor Degree

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